Banking Advisor

Presence: On-site

Job Category: Support

Contract Type: Permanent

Youtube Video A career as a banking advisor at Banque Nationale is a versatile and varied job that allows you to pursue your ambitions by improving the lives of our customers, your colleagues, and your own. With your warm approach and active listening, you bring a human experience to our branch customers.

Your Job

• Welcome customers and answer questions.
• Guide customers through our banking applications and counters.
• Listen to customer needs and resolve sometimes complex situations.
• Advise and offer transactional solutions for individuals.
• Build lasting business relationships.
• Ensure customer satisfaction and engagement.
• Direct customers to specialists for specialized needs.
• Ensure compliance with rules and risk management.
• Your Team:

The branch is open one evening a week. Several work schedules are possible and will vary according to team availability. The position reports to the branch customer service manager. You collaborate daily with a team of investment specialists, credit, mortgage financing, and more.

Our team values everyone's passions and bold ideas. Whether it's helping customers achieve their goals or supporting colleagues in pursuing what they love in life, we are united. We know we can count on our colleagues to promote knowledge sharing and mutual support.

After gaining experience as a banking advisor, new horizons open up for you, such as career progression in your role, promotion, geographical change, branch transfer, and many other scenarios are accessible. Career opportunities are numerous, and we encourage internal mobility.

Our action-based learning training programs allow you to master your profession. Customized training content on topics such as banking solutions and advisory approach is available to support your continuous learning. Access to colleagues with different expertise, experiences, and diverse profiles enriches your development from all perspectives.

Requirements

• Hold a college diploma (DEC) or equivalent
• Customer service experience, inclusive attitude, and respectful behavior towards differences
• Kind and empathetic attitude towards customers
• Interest in technology and ability to share knowledge
• Adaptability to different situations
• Your Benefits:

In addition to competitive compensation, we offer you, from your first day of employment, a range of flexible benefits to support your well-being and that of your family, including:

• Health and well-being program with many options
• Flexible group insurance
• Generous retirement plan
• Share purchase plan
• Employee and family assistance program
• Preferred banking services
• Community involvement
• Telemedicine service
• Virtual sleep improvement clinic

We offer an evolving offer that is attuned to trends, your needs, and those of your loved ones.

Our dynamic work environments and modern collaboration tools create a pleasant employee experience. We value the ideas of our staff members. Whether through our surveys or through our programs, continuous dialogue and feedback are encouraged.

The Boldness to Act in a Human Environment:

We are a human-sized bank that stands out for its boldness, entrepreneurial culture, and passion for people. We exist to have a positive impact on people's lives. Our fundamental values of camaraderie, agility, and power to act inspire us. Inclusion is at the heart of our commitments. We aim, as much as possible, to offer an obstacle-free and accessible work environment to all employees.

We aim to provide, to the extent possible, accessibility measures during the recruitment process. If you need accommodation, please let us know during your initial interactions with us. We welcome candidates from all backgrounds and would like to know what you can bring to our team.

Join us!

Other required languages: French

Skills: Learning agility, Brand ambassador, Customer-focused, Oral communication, Empathy, Digital skills, Results-oriented, Attention to detail, Teamwork