Technician - Administrator Services (Bilingual)

Official Internal Title: Technician - Administrator and Broker Services B

Status: Temporary (Fixed-term)

Summary

Working at Beneva means contributing to restoring insurance to its original purpose: the human element. It's collaborating in a trusting environment where every talent makes a difference. It's also being part of a large organization with a human touch.

We are looking for two dynamic individuals to join our Administrator Services team. In this role, you will be called upon to respond to requests for collective insurance, both by phone and email, particularly regarding billing, regime administration, and the interpretation of contractual clauses. In collaboration with various internal teams, you will contribute to providing an effective, rigorous, and human service to our administrators.

This is a temporary position, until May 21, 2027 .

You will excel in the following functions

• Provide customer service by responding to calls and emails received from administrators
• Explain administrative clauses of insurance contracts
• Conduct necessary research to follow up, by phone or in writing, on information requested by our internal colleagues
• Accompany administrators on our digital platforms according to their needs
• Communicate with other divisions of collective insurance, according to established procedures, to obtain or provide information to respond to the service requests of administrators and brokers
• Manage your daily activities according to the developed work processes
• Occasionally conduct telephone surveys according to the organization's needs
• Participate in continuous training to improve your knowledge and master the execution of daily tasks
• Document administrator requests to submit improvement suggestions to the main direction

Your skills and qualifications

• College diploma
• Experience in collective insurance or analysis of collective insurance contracts (will be considered an asset)
• Proficiency in French, both orally and in writing, as well as advanced proficiency in English, both orally and in writing, due to the nature of the tasks or interactions with colleagues, partners, clients, or suppliers who are anglophones, or to meet the company's growth objectives

A career in a company where collaboration and the diversity of expertise are put forward interests you? Join our large team of over 6,500 caring employees! Click here to discover the Beneva universe 💜 #S1 *is committed to the employment equity program and encourages members of targeted groups, including women, people with disabilities, Indigenous peoples, and visible minorities, to apply.*

Purpose:

People are at the heart of our actions. We support them in their life projects by providing them with peace of mind and contribute to the well-being of the community.

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