Customer Service Representative

Who We Are

At ContactPoint 360, we put people first. As a global customer experience company, we partner with leading brands to deliver exceptional service through meaningful interactions.

Our Montreal team is growing, and we are looking for passionate, customer-focused individuals who thrive in a fast-paced, hospitality-driven environment.

We are located in a prime area in the heart of Montreal, with direct access to the metro and public transportation without having to leave the building. Our on-site work environment also offers several amenities, including a gym, squash court, swimming pool, and terrace.

The Opportunity

We are hiring a Customer Service Representative to join our Montreal team. In this role, you will represent a leading brand in the hospitality or casino industry, ensuring every guest receives a warm, personalized, and seamless experience.

From handling reservations to resolving service requests, you will bring a genuine hospitality mindset to every call.

This position is located at our Montreal office and supports our 24/7 inbound contact center.

What You’ll Do

• Deliver exceptional service through inbound calls with a guest-first, hospitality-driven approach.
• Handle guest inquiries, reservations, and service requests efficiently and professionally.
• Use various systems to manage guest information and provide prompt solutions.
• Collaborate with internal teams to meet guest needs quickly and accurately.
• Stay informed about current promotions, loyalty programs, and property events.
• Provide customers with a clear understanding of the company’s products and services, while leading the call professionally and listening to the voice of the customer.
• Ensure that customer requests for reservations and other services are handled and confirmed within the guidelines established by management.
• Ensure each interaction reflects the service standards of both ContactPoint 360 and the client.

What You Bring

Experience: At least 1 year of experience in customer service, a call center, hotel, front desk, or reservations role.

Technical Skills: Comfortable using multiple systems. Experience with platforms such as LMS, CMP, Windsurfer, SHR, HotSOS, or SevenRooms is an asset.

Language: Fluent in English, spoken and written.

Professionalism: Positive attitude, strong communication skills, and a hospitality mindset.

Flexibility: Comfortable working various shifts in a 24/7 environment.

Customer Focus: Empathetic, patient, and committed to creating memorable guest experiences.

Work Location

This is an on-site position based at our Montreal office: 10th Floor, 1550 Rue Metcalfe, Montreal, QC H3A 1X6

You will be working in a prime location in the heart of Montreal, with direct access to the metro and public transportation without having to leave the building.

Why Join Us?

A people-first company culture.

A modern and collaborative workspace.

Career development opportunities.