Director, Consulting Delivery - Salesforce

At CGI, we offer more than a job: we offer concrete opportunities to make a difference for our clients, our members, and the communities we serve. Join engaged, qualified, and passionate teams within Canada's largest IT consulting firm.

As part of the growth of our Salesforce Center of Excellence, we are looking for a Director, Consulting Delivery – Salesforce Center of Excellence to lead the delivery, growth, and evolution of our Salesforce practice.

This role is for an experienced individual who wants to actively contribute to the development of a strategic practice, combining team leadership, delivery excellence, business development, financial management, and client guidance in their digital transformations.

The selected person will play a key role in guiding complex Salesforce mandates, including around Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, MuleSoft, Tableau, and Agentforce. This person will act as a trusted leader to clients, delivery teams, partners, and CGI's internal stakeholders.

Roles and Responsibilities

• Leadership of the Salesforce practice and DCD (Director, Consulting Delivery)
• Ensure leadership within the Salesforce Center of Excellence, contributing to growth, positioning, and evolution of the service offering.
• Act as the delivery lead for a portfolio of accounts, programs, or strategic Salesforce mandates.
• Drive the evolution and continuous improvement of practices, methods, assets, accelerators, and delivery standards of the Salesforce Center of Excellence.
• Participate in capacity planning, skills development, and talent alignment with market needs.
• Support a culture of collaboration, innovation, rigor, and excellence within the teams.
• Represent the Salesforce Center of Excellence to clients, partners, practice communities, and CGI's strategic initiatives.
• Delivery and Service Delivery
• Ensure end-to-end service delivery management for significant Salesforce accounts or mandates.
• Ensure achievement of quality, scope, timeline, budget, customer satisfaction, and business value objectives.
• Manage engagements, performance indicators, SLAs, risks, issues, dependencies, and escalations.
• Oversee the delivery of implementation, migration, integration, evolution, application support, and managed services projects.
• Apply CGI's methodologies, processes, quality practices, and governance frameworks.
• Identify opportunities for optimization, automation, innovation, and value creation.
• Collaborate with architects, project managers, functional and technical experts, developers, integrators, and partners to ensure integrated and consistent delivery.
• Customer Relationship and Business Development
• Develop and maintain strong relationships with clients, acting as a strategic advisor.
• Understand their business priorities and propose Salesforce solutions aligned with their transformation goals.
• Identify organic growth opportunities within existing accounts.
• Contribute to the structuring, positioning, and pricing of complex Salesforce solutions.
• Lead or support strategic business development activities, including client presentations, discovery workshops, demonstrations, and executive meetings.
• Contribute to RFPs, commercial proposals, estimates, delivery strategies, and financial models.
• Maintain a clear view of sales, renewal, and expansion opportunities within accounts under their responsibility.
• Financial Management and Governance
• Take accountability for achieving business and strategic objectives of the Salesforce portfolio under their responsibility.
• Manage revenues, margins, forecasts, budgets, team utilization, and mandate profitability.
• Track capacity plans, financial forecasts, and performance indicators.
• Ensure rigorous governance with clients and internal teams.
• Produce required executive follow-ups on mandates, risks, finances, opportunities, and action plans.
• Collaborate with VPs, directors, account managers, sales teams, and delivery teams to align business and operational priorities.
• Ensure overall accountability for delivery results, service quality, and customer satisfaction for the portfolio under their responsibility.
• Act as the primary delivery governance lead to client and CGI's executive stakeholders, ensuring proactive risk, priority, escalation, and strategic delivery decision-making.
• Team Leadership
• Lead, manage, and motivate a multidisciplinary team of Salesforce professionals.
• Ensure talent management, including goal setting, performance evaluations, career development, and succession planning for team members under their responsibility.
• Contribute to recruitment, assignment, retention, and career development of team members.
• Provide coaching, mentoring, and support to managers, consultants, and practice experts.
• Foster skill development and Salesforce certification.
• Create a positive, collaborative, and results-oriented work environment.
• Support performance management, succession planning, and leadership development.

Qualifications Required to Succeed in This Role

• Bachelor's degree in computer science, administration, engineering, information systems, or a related field, or equivalent experience.
• Significant experience in a leadership role in consulting services, IT delivery, digital transformation, or practice management.
• Demonstrated experience in managing large-scale Salesforce, CRM, or digital transformation mandates.
• Strong knowledge of the Salesforce ecosystem and its key solutions.
• Experience in portfolio, program, account, or application service management.
• Demonstrated ability to manage complex engagements, multidisciplinary teams, and demanding client environments.
• Solid understanding of service delivery models, including projects, managed services, application support, and evolution mandates.
• Excellent financial management skills: revenues, margins, forecasts, budgets, utilization, and profitability.
• Ability to develop trust-based relationships with clients, including executive stakeholders.
• Experience in business development, proposal development, estimation, negotiation, and solution structuring.
• Motivational leadership and strong communication, collaboration, problem-solving, and priority management skills.
• Customer focus, business acumen, operational rigor, and commitment to quality.
• Proficiency in modern collaboration, productivity, and AI tools (e.g., Microsoft 365 Copilot, ChatGPT Enterprise, Salesforce Agentforce, or equivalent) to enhance productivity, decision-making, and deliverable quality.
• Bilingualism in French and English is required due to interactions with clients, partners, and teams at the national and global levels.

Assets

• Experience in a Salesforce practice or center of excellence.
• Experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, MuleSoft, Tableau, or Agentforce.
• Experience in integration, managed services, post-implementation support, or Salesforce DevOps.
• Knowledge of Agile, hybrid, or waterfall methodologies.
• Experience in CRM platform modernization to Salesforce.
• Experience in RFPs, executive presentations, and account strategies.
• Experience in managing local, national, global, or partner teams.
• Relevant Salesforce certifications.

What You Can Expect from CGI

• A strategic role within a growing Salesforce Center of Excellence.
• The opportunity to influence the evolution of a key practice for CGI.
• Challenging mandates with significant clients.
• A collaborative environment that values expertise, innovation, and