Director - Software Engineering

Position Summary

We are looking for an experienced and strategic DevOps Director to lead the development, deployment, and operational support of testing and measurement solutions for telecommunication sector customers.

This person will be responsible for evolving a modern DevOps operational model that promotes high-quality software delivery, scalable deployments, and reliable customer support in complex telecom environments.

The individual combines strong leadership experience with a deep understanding of DevOps principles, software development methodologies, CI/CD practices, cloud-native architectures, and telecom network technologies. This person will work closely with product management, operations, and customer support teams to accelerate delivery while ensuring service reliability and customer satisfaction.

Key Responsibilities

DevOps Leadership and Strategy

• Define and execute the DevOps strategy in line with business unit objectives to support the full lifecycle of telecom network testing and measurement solutions.
• Develop and evolve a high-performing DevOps organization focused on automation, scalability, reliability, and continuous improvement.
• Promote the DevOps culture and best practices across development, deployment, testing, and operational support teams.
• Ensure ongoing technology scouting to identify innovation opportunities.
• Establish KPIs and operational metrics to measure delivery velocity, software quality, reliability, customer outcomes, and operational performance.
• Ensure adoption of modern hardware and software development methodologies including Agile, Scrum, Kanban, CI/CD, automated testing, AI, and release management.
• Ensure development practices support quality, security, maintainability, and scalability.

Team Leadership and Organizational Development

• Foster a culture of accountability, innovation, collaboration, and continuous learning.
• Align team priorities with business goals and customer commitments.
• Create winning conditions to make the team succeed, by providing appropriate coaching and fostering a 360° learning culture.
• Promote team autonomy while facilitating collaboration between the various teams.
• Play a role of influencer with the entire EXFO community at all levels in every sector in line with the scope of responsibilities.

Operational Excellence

• Ensure the delivery of high-quality products and solutions as per business objectives and priorities.
• Promote best practices harmonization to ease work between teams.
• Promote AI usage to accelerate development.
• Responsible for the cost efficiency of the group under direction to maximize profitability.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Telecommunications Engineering, or related field.
• 10+ years of experience in product development, software engineering, DevOps, technical operations, or related technology leadership roles.
• 5+ years of leadership experience managing technical teams in a software or telecom environment.
• Strong understanding of the DevOps operating model, including CI/CD pipelines, Infrastructure, automation, observability, and SRE principles.
• Strong understanding and practical use of Artificial Intelligence (AI) tools and emerging technologies, with the ability to drive their adoption to improve DevOps efficiency, automation, and business outcomes.
• Strong understanding of software development methodologies, including Agile, Scrum, DevSecOps, automated testing, and release management.
• Experience deploying and supporting complex software solutions in customer production environments.
• Experience leading organizational transformation from traditional support models to DevOps operating models.

Key Skills

• Strategic vision
• Global and intercultural leadership
• Innovation leadership
• Ability to thrive in complex and ambiguous environments
• Organizational transformation
• Team development and coaching
• Operational excellence and portfolio governance
• Strong customer orientation
• Director - DevOps
• EXFO
• Greater Quebec City Metropolitan Area (Hybrid) or Montreal Area