Front Desk Receptionist, Guest Services

Pay: Starting at $ CA22.00 per hour A fantastic team and a beautiful workplace, the Château Morritt, a luxury lakefront hotel.

As a Hotel Receptionist, you will be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and well-informed about our policies, offers, and services to ensure guests enjoy their stay with us. In addition to providing excellent guest services, the hotel receptionist will participate in the administrative tasks of the front desk to ensure operational efficiency.

Main Responsibilities

• Welcome guests warmly upon arrival and departure, ensuring a professional and friendly experience.
• Efficiently perform check-in and check-out procedures.
• Manage room reservations via phone, email, and booking platforms.
• Respond to guest requests and resolve issues promptly and courteously.
• Process payments, issue invoices, and maintain accurate records.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain a clean and well-organized reception area.
• Always adhere to hotel policies and safety procedures.

Qualifications and Skills

• Previous experience in customer service or hospitality (an asset).
• Excellent communication and interpersonal skills.
• Professional appearance and attitude.
• Ability to multitask and stay organized in a dynamic environment.
• Proficiency in computer systems, reservation systems, and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays as needed.
• Bilingual (French/English).
• Employment Type: Full-time, Permanent
• Compensation: $22.00 per hour

Benefits

• Supplementary Health Insurance
• Paid Time Off
• On-site Parking
• Location: On-site