Concierge/Navigator

At Renaissance Montréal Centre-ville, inspiration comes from the unexpected. Join our team of warm and motivated ambassadors who embody the spirit and style of the neighborhood. Every moment there is an event.

• Provide personalized and memorable service by anticipating guests' needs and exceeding their expectations;
• Welcome guests warmly and ensure a proactive presence in the lobby and public spaces;
• Go out of your way to establish direct contact with guests and create a smooth and attentive experience;
• Recommend and arrange unique local activities, restaurants, and experiences;
• Stay up-to-date with trends, events, and news to offer authentic discoveries;
• Follow up on guest requests, reservations, and information with diligence;
• Collaborate closely with all departments to ensure exceptional service;
• Support the reception, concierge, and baggage service teams during busy periods;
• Actively participate in training and continuous improvement of the guest experience.

Requirements

• Excellent sense of service and proactive approach;
• Dynamism, curiosity, and passion for discovery;
• Excellent communication skills and team spirit;
• Knowledge of local activities and interest in culture and tourism;
• Ability to manage multiple requests with professionalism and efficiency.
• Proficiency in both French and English, both spoken and written;
• Hospitality experience, an asset.

The masculine generic is used in this text solely to lighten the form and facilitate reading. We are committed to respecting each person, regardless of origin, gender, age, religion, sexual orientation, disability, or any other personal characteristic. We promote an inclusive and welcoming work environment in which everyone can thrive and contribute fully.