Customer Service Agent

See if you are our next: CUSTOMER SERVICE AGENT

Œil Santé MD (a company affiliated with Groupe Vision) is a specialized eye clinic offering advanced ophthalmic care and cutting-edge technology. It is a leader in its field, providing international-standard eye care and treatments. Our advanced eye care clinics offer specialized services to patients with severe eye conditions such as cataracts, macular degeneration, glaucoma, and other diseases requiring specialist care.

Join our team, where our *Great Place to Work*® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You hold a full-time permanent position (40h / Monday-Friday).
• You enjoy a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floating day & 1 wellness day.
• You benefit from group insurance, telemedicine service & a collective REER with employer contribution.
• You work with ophthalmology experts and are a member of one of Canada's top-performing companies.

Your tasks at a glance

• You receive client requests (by phone and email) and respond to patient questions, concerns, and requests with courtesy to ensure their complete satisfaction.
• You create and manage patient files while ensuring impeccable customer service.
• You provide patients with all information regarding appointments.
• You manage the voicemail and various reminder lists.
• You enter necessary and up-to-date patient information into the computer system.
• You receive external referrals and schedule appointments for these patients.
• You will receive cross-training for the receptionist position (once the initial training is completed).

A clear view of your assets

• You have experience as a customer service agent, receptionist, medical secretary, or administrative assistant AND/OR possess excellent customer service skills.
• You thrive particularly in a fast-paced, dynamic environment.
• You are comfortable with computer tools, technology, and Microsoft 365 (knowledge of DME systems is an asset).
• You demonstrate strong customer orientation and emotional intelligence.
• You stand out for your organizational skills, teamwork, and autonomy.
• You have excellent communication skills, speak French, and have advanced intermediate English due to the nature of the tasks or interactions with our anglophone patients.
• *
• Schedule: You are available to work
• Monday to
• Friday from 8:00

AM to 4:00 PM (with some flexibility for potential schedule variations).

Address - Décarie: 8000 Décarie Blvd, #440, Montreal, QC H4P 2S4 (*accessible by metro (Savane line), bus, and car).*

From our perspective

Regardless of your profile, we are looking for someone beyond the CV, as you can benefit from in-house training. Only your motivation and desire to learn are part of our selection criteria.