Bilingual Subscription Assistant

Aviva Experience

Individually, we are people, but together, we form Aviva. These words take on their full meaning when they become our values: Kindness, Commitment, Community, and Trust.

At Aviva Canada, we place people first: our employees, our clients, and our communities. We are proud of a culture founded on kindness, inclusion, and collaboration, where your voice matters and your development is supported. We don't just do insurance; we make a real difference by protecting what matters most.

The Opportunity

Aviva is looking for a Bilingual Subscription Assistant to join its High Value Clients and Specialty Insurance (HVS) team. In this role, you will act as a resource person for the subscription teams and contribute to the success of operations by providing essential administrative and technical support.

You will play a key role in processing business insurance policies and participate in various subscription transactions, including new business, renewals, and endorsements. This position offers an excellent opportunity for learning and development for those looking to build a career in subscription and business insurance.

What You Will Do

• Collaborate with subscription teams in a hybrid and dynamic environment while adhering to established deadlines.
• Support subscribers in recording new submissions, verifying existing risks, processing denials, and preparing renewals and endorsements.
• Electronically file subscription documents and maintain accurate and up-to-date files.
• Request and analyze various reports, including claims prevention reports, claims summaries, and financial reports required for risk assessment.
• Prepare insurance certificates and other documents for subscribers and brokers.
• Respond to broker service requests and track required information.
• Update internal systems and tracking tools, including RTM, RTG, and SFDC.
• Collaborate with various stakeholders to resolve financial discrepancies quickly and efficiently.
• Produce reports, presentations, and analyses as needed by the team.
• Participate in special projects and continuous improvement initiatives.

What You Will Bring

• Diploma or certificate in the field of insurance or a related field.
• Ideally 1 to 2 years of experience in an administrative or support role, preferably in a subscription or insurance environment.
• Strong attention to detail, diligence, and excellent time management skills.
• Ability to work autonomously while effectively collaborating with multiple teams.
• Excellent technical skills and proficiency with Microsoft Office suite.
• Experience with systems, databases, or information management platforms.
• Excellent communication skills and ability to interact with internal and external partners.
• Excellent proficiency in both French and English, both orally and in writing. Bilingualism: Knowledge of English in addition to French is required for communication, both verbally and in writing, with our clients, partners, and Aviva teams across Canada.

Your Unique Advantage

• Previous experience in business insurance or subscription support.
• Comfort communicating with internal and external partners by phone, email, and in meetings.
• Strong interest in continuous learning and career development in insurance.
• Ability to quickly adapt to changing priorities in an evolving environment.

What You Will Earn

• A comprehensive compensation package including base salary, eligibility for an annual bonus, a retirement savings plan, an employee share plan, health benefits, wellness initiatives, and volunteer opportunities.
• A hybrid and flexible work model.
• Exceptional career development opportunities.
• A competitive vacation regime, with the possibility of purchasing 5 additional days per year.
• Employee-led programs focused on gender, LGBTQ+ community, heritage, diversity, and inclusion.
• Corporate wellness programs to support the physical and mental health of our employees.

This job posting is for an existing open position that has been advertised both internally and externally.

Aviva Canada may use AI (artificial intelligence) tools to facilitate the recruitment process, including filtering, evaluating, or selecting candidates for a position.

Aviva Canada accepts applications from all qualified individuals and has a process for offering workplace accommodation measures to candidates with functional impairments, at all stages of the recruitment process and during employment. If you have a disability that requires accommodation measures to be taken during the interview or recruitment process, please contact your Aviva Talent Acquisition team partner so that appropriate measures can be taken.

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