Full-Time Sales Associate, adidas Montreal Retail Store (#2042)

POSITION

• Industry: Retail Sales Department: Retail Stores
• Location (city): Various levels: P4
• EMPLOYMENT RELATIONSHIP:
• Direct Reporting Line (pub): Store Manager/Assistant Director
• Indirect / 2nd Direct Reporting Line: Supervisor
• Managed Personnel (Y/N): N

Key Interfaces (relationships with other departments/groups): customers, peers, supervisors, suppliers and business partners OBJECTIVE: Contributes to achieving or exceeding store sales and profit goals by:

• Peer influencer and support for new members
• Defend individual uniqueness and celebrate the differences and similarities that bring us together.
• Passionately inspire consumer loyalty to the brand.
• Contributes to achieving store KPI goals by establishing an emotional connection with customers and living the brand's values.
• Main expectations include using expertise and experience to; serve and sell to customers and achieve operational excellence.
• Support storage operations and processes
• Model: a customer-centric culture within the store.

You will have a priority area within one of the four pillars where you will be responsible for supporting key indicators.

• Sales and Service: Establish a customer-obsessed culture where every moment counts for our customers.
• People: Cultivate a first culture that attracts and retains the best talent through individual and team development
• Operations: Support store systems and processes that promote operational excellence
• Visual Excellence: Offer a premium presentation by implementing and maintaining brand retail standards.
• KEY RESPONSIBILITIES:
• Is aware of store and individual goals and actively works to achieve or exceed these goals using all available resources in the store.
• Respects store policies and procedures to ensure a safe shopping and working environment.
• Collaborates productively and respectfully with team members to achieve or exceed store goals.
• Communicates a desire for continuous learning and welcomes all available opportunities to improve individual and store performance.
• Is available to support other team members as needed
• Responds and exceeds customer expectations and improves sales and brand experience by using the appropriate element of the adidas customer service model.
• Creates an emotional connection with each customer by being a passionate and enthusiastic brand ambassador.
• Proactively seeks and integrates basic and seasonal product knowledge into their own approach to service within assigned store zones.
• Maintain an attractive and easy-to-shop environment for customers by constantly applying visual merchandising and maintenance standards.
• Minimize losses by actively maintaining knowledge of the sales floor while serving customers.
• Perform sales transactions quickly and accurately while adhering to money protection procedures
• Uses sales expertise to maximize opportunities at the checkout to create additional sales and strengthen customer loyalty.
• Can manage returns, refunds and exchanges and uses this opportunity to strengthen and improve the customer experience.
• Ensures that the store's product offering is accessible to customers by assisting with deliveries and restocking the sales floor.
• Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Ensures adequate supplies to create an efficient warehouse environment (where applicable) and continuously maintains this upkeep (including all merchandise) inside and around the area.
• KNOWLEDGE, SKILLS AND EXPERIENCE:
• Must possess and consistently demonstrate the skills related to the position.
• Competent in the use of computers, POS systems and various software, including MS Office.
• Ability to learn and adapt quickly in a dynamic environment.
• Strong interpersonal and communication skills
• Ability to act autonomously and discreetly and to work effectively under pressure.
• Demonstrates an inspiring attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members
• Ability to maintain reliable and consistent presence and punctuality.
• Ability to understand and execute oral and/or written instructions and to seek clarifications if necessary.
• Demonstrates an inspiring attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members.
• Ability to maintain reliable and consistent presence and punctuality.
• In performing the tasks of this job, the employee is sometimes exposed to outdoor weather conditions. The noise level in the work environment is generally moderate.
• PHYSICAL REQUIREMENTS:
• In performing the tasks of this job, the employee is regularly required to speak or hear. The employee is often required to stand; walk; use hands to finger, manipulate or touch; and extend hands and arms. The employee may sometimes be required to sit; climb or maintain balance; and bend, kneel, crouch, crawl and use a Brannock device.
• The employee must often lift and/or move up to 25 pounds and sometimes lift and/or move up to 50 pounds.
• Specific visual skills required for this job include near vision, far vision, color vision, peripheral vision and the ability to adjust focus.

QUALIFICATIONS

• Must have or be pursuing a high school diploma or a general studies diploma (GED)
• 1 to 2 years of experience in retail.
• Basic numeracy, literacy and verbal communication skills.
• Must be 18 years or older.
• Ability and demonstration of career development
• APPLICATION:

We are in the process of designing an electronic application platform in French. In the meantime, you can submit an application in French or English by clicking on 'apply now' at the top right of this page. You will be asked to create an account and accept the privacy policy or log in with an existing account. Please upload your CV ('upload now') and fill in your personal information (name, email address, etc.). At the bottom of the page, 'job specific information', you will be asked if you have ever worked for adidas before ('have you ever worked for adidas before?'). Answer yes or no ('yes/no'). You will also be asked where you heard about the job ('where did you hear about this job?'). Choose what applies to you, for example 'LinkedIn' or 'job board/online ad' from the drop-down menu. Click on 'apply' to submit your application.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.

- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU – BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.