H&M Visual Merchandiser - Laurier, QC

About the Position

Working at the heart of a fast-growing fashion company, the Visual Merchandiser will create an environment that encourages customers to explore their personal style. This person supports and guides the store team to provide an inspiring and exciting customer experience, in line with the brand and values of H&M. You will be the driving force behind sales in the store and will be responsible for implementing the Visual Identity. The Visual Merchandiser will meet the expectations of customers and colleagues at all times, while adhering to H&M's procedures and standards.

This position reports to the Store Visual Merchandiser Manager (depending on volume) or the Store Director.

Your Daily Tasks

Sales and Profits

The Visual Merchandiser will set up clothing on the sales floor and in the windows, in accordance with the commercial guide. In collaboration with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store, while respecting H&M's brand directives. They will execute sales floor reconfigurations based on these joint decisions.

Fashion Knowledge

• Stay up-to-date with current fashion trends.
• Share, inspire, and train the store team on seasonal trends, upcoming campaigns, and brand standards.
• Direct Customer Service
• Ensure that customer expectations for direct service are met, in accordance with H&M's standards.
• Support the store team to provide an excellent customer experience.
• Indirect Customer Service
• Implement the commercial guide and ensure that window and store mannequins are well-arranged, in line with H&M's Visual Identity.
• Create a clear thread between the windows and Zone A with clothing purchase suggestions.
• Ensure a high-quality daily presentation of clothing in collaboration with the store team.
• Maintain a clear flow of customers through the setup of accessories and navigation in accordance with H&M's standards.
• Launch and maintain all commercial campaigns and activities on time and in accordance with H&M's standards.
• Commercial Operational Routines
• In collaboration with the Department Head, you will track the store's key performance indicators and take all necessary measures to achieve goals and meet store budgets.
• Adapt the store's program based on the store's needs and budget from the commercial plan.
• Complete and track the Best Brand portion of the Customer Experience tool to maximize commercial opportunities.
• Store Visual Merchandising Routines
• Perform sample collection and execute movements in the store to create clear stories and portable purchase suggestions.
• Perform all morning sales floor and window routines before the store opens.
• Ensure the quantity and condition of all visual merchandising accessories and marketing materials received, in a sustainable spirit.
• Maintain the organization and safety of the visual room.
• Keep all store visual merchandising materials up-to-date and share information about seasonal changes with the entire team.
• Paint and maintain windows if necessary.
• People and Teams

The Visual Merchandiser will help the store team improve the customer and work experience in-store through coaching and development. In collaboration with the store management team, they will ensure that all legal requirements and H&M's policies are met.

Training and Development

• Assess and develop the store team's visual merchandising and commercial skills through regular visual merchandising training for the entire team, to support the presentation of clothing in accordance with the commercial guide.
• Maintain an overview, track, and provide feedback during the execution of sales floor reconfigurations with the store team.
• Identify future Visual Merchandisers for succession planning.
• Communication and Legal Obligations
• Ensure that all communication in the windows and on the sales floor is in compliance with local legislation.
• Safety
• Work in accordance with H&M's and local health and safety legislation, to ensure your safety, your colleagues' safety, and the safety of customers at all times.
• Follow all safety and administrative procedures and routines in all areas of the store.

Who Are You

• You are an inclusive, positive, creative, and eager-to-learn person!
• You are passionate about customer service and want to help people find their style.
• You are a versatile person who enjoys working in a dynamic environment and has a keen eye for detail.
• Experience equivalent to 1 to 2 years or more is desired.
• You have the ability to lift more than 20 pounds.
• You are capable of standing for long periods, bending, stretching, performing repetitive movements, pushing, pulling, and carrying items (mannequins, clothing, bags, torsos, etc.) over a short distance.
• You must be able to climb a ladder and use a step stool.
• You must be able to work with hand and electric tools (iron, steamer, etc.) and lift weights to set up displays.
• You must be able to work following a flexible schedule, including evenings and weekends.
• You may be required to move around to support other stores.

Why You'll Love Working for H&M

• A dynamic, team-oriented work environment, with a group of unique, diverse, and friendly individuals.
• Endless growth and development opportunities.
• Dress as you please. We encourage you to dress according to your personality, all day, every day.
• Have we mentioned our employee discount at H&M, &Other Stories, and COS?
• Additional Information
• Employment Status

: Full-time salaried position, 40 hours per week. You must be available to work at all times and on holidays, according to the company's needs.

EEOC Code: SLS *This job posting highlights the most important responsibilities and requirements of the position. It is not exhaustive. Additional tasks and responsibilities may be assigned to this position, at the company's discretion.

Benefits

We offer all H&M Group employees interesting benefits and many development opportunities worldwide. All employees receive a discount card redeemable at all H&M Group brands, in-store and online. The brands covered by this discount are H&M (including Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our employee discount, our employees are enrolled in our H&M Incentive Program (HIP). You can find more information about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive benefits. Please note that they may vary depending on the type of employment and country.

*We offer: a 25% employee discount - Medical and prescription drug coverage, vision and dental care - Employee assistance program - Vacation, wellness program, leave, and parental benefits - RÉER -

Inclusion and Diversity: *H&M is part of the H&M Group. Within the H&M Group, we