Associate, Personal Banking Services in Training, Full-Time (Future Opportunity) - City of Quebec

Work Location

Quebec, Quebec, Canada

Hours 37.5

Industry

Personal and Commercial Banking Services

Salary Details 45,700$ - 61,000 CAD TD is committed to offering fair and equitable compensation to all colleagues. Growth opportunities and skill development are essential characteristics of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary scale over time, as they improve in their roles. The base salary offered may vary based on the candidate's skills and experience, professional knowledge, geographic location, and other specific needs of the sector and the company.

As a candidate, we encourage you to ask questions about compensation and have an open conversation with your recruiter, who can provide more specific details about the position.

Service Overview:

At TD Canada Trust, we are the frontline staff of TD. We strive to build strong and deep relationships with our clients by performing numerous customer service operations and providing information and advice on services, products, and solutions to current and potential TD clients. In the branch, we understand the needs of clients and target opportunities to promote products and services by directing clients to the appropriate team members or internal partners, while ensuring a positive customer experience.

Join TD Canada Trust, and think like a customer, act as a responsible owner, innovate to achieve our goals, and execute efficiently.

Can you establish, create, and maintain interesting relationships with our clients? Do you enjoy dealing with clients and helping them with their financial needs? We are looking for an

Associate, Personal Banking Services for our branch, who will be able to direct clients to the staff member capable of responding to their financial requests and banking needs, including new accounts, investment advice, and banking solutions. Do you think you have what it takes?

In a typical day, your responsibilities could include

• Engage in conversations with clients about needs related to advice, routine banking operations, service operations, information on digital services, and problem-solving related to banking solutions
• Understand clients' needs and direct them to the right person who will provide relevant solutions, while exercising good judgment for confidential matters
• Build clients' confidence in new banking trends, such as mobile banking services, ATMs, and online banking services
• Support frontline staff with scheduled, cash-related, or non-cash-related operations; resolve major issues and report exceptions to management
• Recommend improvements to work practices, branch operations, and processes to enhance the customer experience and achieve operational excellence
• Participate in the accurate and timely use of business processes and procedures
• Ensure that prepared documents are accurate, reflect the company's intentions, and comply with relevant regulations and the TD Code of Conduct and Professional Ethics
• Contribute to creating a positive and fair work environment by demonstrating team effectiveness, participating in individual performance and development, and sharing industry knowledge to achieve a common goal

Job Requirements

• High school diploma and/or
• At least one year of relevant experience
• Canadian Investment Funds (CIF) course or equivalent – within 6 months of appointment
• Post-secondary diploma or bachelor's degree (in a related field), an asset
• Proficiency in MS Office suite (Word, Excel, and Outlook), branch software, and Internet
• Knowledge of banking solutions and processes to inform clients
• Initiative and ability to work in a dynamic work environment independently, with excellent organizational skills and strong administrative, planning, and time management skills
• Dynamic influencer, meticulous, and efficient, with a positive attitude for taking initiative, handling multiple tasks, and modifying priorities
• Good communicator with recognized customer experience skills, who can effectively establish a connection, verbally or in writing, with clients and relevant teams in a courteous and efficient manner

About Us

TD is a global leader in the financial institutions sector. It is the fifth-largest bank in North America by number of branches. Every day, we strive to make every interaction, every product, and every experience remarkably human and pleasantly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues leverage their skills, talent, and creativity to deepen relationships, ensure rigorous execution, and make banking more simple and faster. TD is a deeply committed company to being a leader in customer experience. That's why we believe every colleague, regardless of their sector, is in touch with the customer. Together, we reimagine the banking experience and its possibilities for our customers, colleagues, and communities.

Our Total Compensation Program

Our total compensation program reflects the investments we make to help our colleagues and their families achieve their mental, physical, and financial well-being goals. Total compensation at TD includes base salary, variable compensation, and many other key programs, such as health and well-being benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development opportunities, and recognition and reward programs. Learn more

Additional Information

We are pleased that you are considering a career at TD. Know that we are committed to helping our colleagues succeed in both their personal and professional lives. That's why we offer career development conversations, training programs, and a competitive benefits package.

Colleague Development

Are you interested in a specific career path or looking to develop certain skills? We are here to help you succeed. You will have regular conversations about career development, growth, and performance with your manager. A variety of mentorship programs and an online learning platform will also be available to help you open new doors.

If you are passionate about helping your clients and building strong and lasting relationships, TD offers various career paths where you can grow your expertise and make a significant impact.

We are committed to supporting your success and fostering a respectful work environment where diverse perspectives are valued, where everyone has equal opportunities to grow, and where you can fully realize yourself and achieve your career goals. At TD, we attract and develop the best talent.

Training and Onboarding

We want to ensure you have the tools and resources needed to succeed in your new role. To that end, we will organize onboarding and training sessions.

Interview Process

We will communicate with selected candidates to schedule an interview. We will do our best to communicate by email or phone with all candidates to inform them of our decision.

Adaptation Measures