Assistant Store Manager

A passionate and connected animal well-being community: Evolve. Innovate. Stand out.

Join one of Quebec's largest retail chains dedicated to animal well-being and care, and become part of a passionate team committed to their health and happiness. At Mondou, every team member plays a crucial role in creating a unique experience for our clients and their pets.

Because the customer is at the heart of everything, we build genuine relationships, bet on the details that make a difference, and offer advice that inspires confidence – simply.

Do you want to contribute to the growth of a company that bets on quality products and personalized customer service? We would be delighted to meet you.

Make a difference with us!

Reporting to the store manager, the assistant store manager supports the manager in the daily management of the team. They ensure customer service quality, sales targets achievement, and stock management. They train, motivate, and support employees and organize the shelves. They take on management responsibilities in the manager's absence, ensuring smooth operations.

Your Mission at Mondou

• Support the manager in the daily management of the store;
• Be a present leader on the floor: mobilize the team, encourage initiative, and contribute to skill development;
• Actively participate in employee training: sales techniques, product knowledge, and operational standards application;
• Contribute to the analysis and execution of strategies to achieve performance objectives and ensure store growth;
• Provide exceptional customer service and support initiatives to loyalize and develop the customer base;
• Manage the store in the manager's absence and ensure smooth operations.

Desired Profile

• 2 to 3 years of experience in retail, management, or animal-related field;
• Natural leader and positive, you enjoy working in a team and building strong relationships with clients and colleagues;
• Customer and results-oriented, with experience in customer service;
• Organized, versatile, and comfortable with multiple priorities, you adapt well to change and motivate others to do the same;
• Comfortable with physical tasks, including lifting heavy loads;
• Effective communicator in French (English, an asset).

Working at Mondou is

• A work-life balance: a well-distributed workload over 40 hours/week, favoring the reconciliation of work and personal life;
• A monthly bonus program tailored to your role and sales targets achievement from the start;
• Collective insurance coverage from day one;
• A collective REER, with employer participation, offered after 3 months;
• An employee and family assistance program;
• Telemedicine service through the Dialogue platform;
• A training program offered by the Mondou Academy to better advise our clientele;
• Exclusive discounts.

To Be Happy at Mondou You

• Represent our culture pillars: we trust each other, we win together, and we are guided by the desire to improve and exceed ourselves;
• Love meeting people and creating bonds;
• Consider that being trustworthy and integrity is the foundation of all good relationships;
• Are passionate about animals;
• Collaborate with your team and contribute to creating a unique atmosphere;
• Have the desire to constantly develop your skills and enjoy evolving in a constantly evolving environment.
• In this document, the masculine is used solely to lighten the text.