Full-Time Supervisor

Department: Store

Location: CF Carrefour Laval, Montreal

Workplace Type: In-person

Employment Type: Full-time, permanent

The Team: JD Sports is a retail sportswear company with a mission to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sports, music, and fashion. Founded in 1981, the JD Group is a leading global omnichannel retailer of sports, fashion, and outdoor brands. With the continued expansion and evolution of our retail stores across Canada, the Group is continuously seeking and developing talent that contributes to an inclusive and diverse workplace culture. JD has consistently and successfully set the global standard for optimal retail experience through the unique delivery of the world's most authentic brands to market. Our commitment to presenting brands in a premium environment and our stores remains an essential part of JD's strategy.

The Role:

Our retail team is looking for a Full-Time Supervisor to join our JD Sports Laval team! Come join our rapidly growing team at JD Sports Canada. Key responsibilities include providing excellent customer service and fostering growth and development within the team. Most importantly, you will ensure operational excellence by performing management tasks such as scheduling, stock management, and/or employee performance evaluation.

Main Tasks/Responsibilities

• Ensure a high level of customer satisfaction by having in-depth knowledge of all products offered.
• Train and develop a team focused on providing exceptional experiences to our community through coaching and feedback.
• Generate commercial results and achieve key performance indicators.
• Meet expectations in sales, customer experience, merchandising, visual presentation, and operational standards.
• Act as a partner between customers, sales associates, and store management.
• Ability to learn and share expertise on products and trends to meet customer needs.
• Maintain knowledge of current or upcoming products and trends.
• Contribute to a positive and inclusive work environment.
• Support key initiatives as indicated and in partnership with the store manager.
• Adopt a proactive approach to develop the business through community engagement.
• Place culture at the forefront of everything you do, with a commitment to personal growth and self-awareness.
• Provide exceptional experiences 100% of the time, sharing our amazing products with our community.

Skills/Experience/Knowledge Required

• Minimum of 2 years of experience in retail management or as a key holder.
• Passionate and well-informed about streetwear and sneaker culture.
• Experience in supervision, training, and coaching sales associates.
• Confidence and comfort in engaging customers to provide a superior experience.
• Motivated to achieve excellent results through enthusiasm generated by interaction with customers and sports products.
• Strong cognitive and mathematical skills, including problem analysis, decision-making, and financial analysis.
• Resourceful and adaptable to meet changing requirements and opportunities in a rapidly evolving omnichannel retail environment.
• High level of ethics, values, integrity, and trust.
• Flexible availability, including evenings, weekends, and holidays.
• Leadership - You are an inspiring and dynamic leader who naturally shows warmth and compassion towards others, with an unwavering will to exceed expectations and celebrate successes.