Customer Service Agent (Technical Advisor)

As a Technical Advisor for Roulottes Lévesque, you will be responsible for welcoming customers to the service department and analyzing their needs (maintenance, repairs, sales, rentals, after-sales service, etc.). You will perform various administrative tasks related to customer service (updating customer files, drafting and paying invoices, tracking files, etc.). You will also be responsible for selling certain after-sales and maintenance services offered.

Your role will also include ensuring versatility as a WEB advisor.

You aspire to work in a family-oriented, dynamic environment and desire to be surrounded by friendly colleagues. If you are looking for a place among us, look no further!

Description of Tasks

• Perform quick and effective customer follow-up;
• Ensure that repairs are completed in order of priority;
• Understand and respect repair request schedules and processes;
• Welcome, listen, advise, and communicate with customers to put them at ease and gain their trust;
• Regularly inform customers about the progress of their vehicle repairs;
• Estimate and document all tasks related to a repair request with precision;
• Meet or exceed sales targets for maintenance by selling parts, accessories, and/or additional maintenance services;
• All other related tasks.

The schedule is Monday to Friday from 8:00 AM to 5:00 PM.

The salary is based on your experience and performance.

Employment Type: Full-time

Compensation: Starting at $20.00 per hour

Location: On-site