Customer Service Representative - B2B

Job Title: Customer Service Representative - B2B

Work Mode: Hybrid (office & remote)

Employment Type: Full-time

Work Schedule: Monday to Friday

Salary: $50,000 to $60,000

Start Date: As soon as possible

Swagelok Quebec Group is a global leader in high-performance fluid systems and a recognized leader in the quality of its products and services. We are looking for a talent to join our experienced team and support our growth. Customer orientation, respect, integrity, continuous improvement, quality, and innovation are values that are part of our DNA. If you also adhere to these values, please send us your resume without delay! Swagelok Quebec Group offers a flexible, stimulating work environment while positioning its team at the heart of its priorities.

The Customer Service Representative will work within a specialized team that provides technical support and handles customer submission & order requests. We offer a hybrid work mode, meaning at least 2 days in the office and the rest can be done remotely. There may be occasional trips to clients to take inventory (rare).

Key Tasks & Responsibilities

• Receive and process customer requests by phone, email, or fax;
• Process customer submission requests;
• Provide technical information when required;
• Propose applications and solutions that meet needs;
• Offer complementary products and services;
• Perform any necessary follow-up with customers;
• Collaborate with our sales department and our shipping department;
• Perform all tasks related to the position;

Job Requirements

• Approximately 2 years of experience in customer service in a B2B environment;
• Experience in technical support in the industrial field (an asset);
• Bilingualism both orally and in writing (English is necessary to communicate with customers and to learn the technical details of Swagelok products);
• Have a vehicle for trips to clients (very rare);
• Computer proficiency for processing submission requests;
• College training in a technical discipline (a big asset);
• Good listening skills and customer-oriented;
• Comfortable in a 'technical' environment;
• Proficiency in Office Suite (Word, Excel, PowerPoint, Outlook);
• Knowledge of B1 SAP (an asset);

Skills and Attitudes Sought

• Courtesy, dynamism, and cooperation;
• Attention to detail;
• Communication skills: Comfortable communicating both orally and in writing and interested in developing strong and harmonious business relationships;
• Customer-oriented: Have a heart for the customer experience and a concern for meeting needs;
• Ease of adapting to different situations, learning capacity, and strong autonomy;
• Teamwork: Be a good teammate for the different collaborators involved, whether internal or external;
• Our Added Value Offer:

Swagelok Quebec Group is committed to supporting you by offering a comprehensive training program to develop your knowledge of our products and further enhance your confidence in your abilities to ensure your success. The complete training plan will allow you to better understand and appreciate the Swagelok brand and thus become familiar with our different systems and business practices. Our stimulating company culture will charm you. Here are some other benefits we offer:

• Flexible hybrid work mode (office & remote);
• Complete training plan and opportunities for technical advancement;
• Complete collective insurance program;
• Employee assistance program and virtual medicine platform.

Please note that the use of the masculine is only to lighten the text. We invite all candidates who meet the criteria to send us their resume. Please note that only selected candidates will be contacted.

Employment Type: Full-time, Permanent

Benefits

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• Company Events
• Employee Assistance Program
• On-site Parking
• Remote Work
• Language:
• English & French (Mandatory)
• Job Location: Hybrid Remote in Saint-Laurent, QC H4S 1S3