Front Desk Agent

Join a family-owned company operating in Saint-Hyacinthe. Full-time permanent position at Groupe Robin.

*Hours flexible according to operational needs (40h/week: day, evening, night, weekends)

Groupe Robin, a solidly established family business

Strong roots to grow, TOGETHER

At Groupe Robin, our talents rely on 50 years of history to flourish and evolve. Because growing TOGETHER, that's what makes us stronger.

This front desk agent position at Vaudreuil-Dorion will allow you to contribute to a company that grows with its talents.

Groupe Robin's benefits

What we offer to advance together

• Collective insurance (dental care, eye care, health professionals, and more);
• Employee assistance program;
• Telemedicine: access to a doctor and other health specialists 24/7 virtually;
• Physical activities reimbursement program;
• Collective REER with employer participation;
• Childcare service in the community prioritizing the children of our employees;
• Thank you! Reward program valuing seniority;
• Employee referral program with a bonus of $500 to $750;
• New resident referral program in our RPA: $750;
• Discounts at our partner merchants of Groupe Robin;
• Flexible leave for facilitating work-life balance;
• Unlimited coffee;
• Monthly discount on a Groupe Robin housing;
• Possibility of career progression in all sectors of Groupe Robin's activities;
• Preferential rates for staying at all IHG (InterContinental Hotels Group) hotels;
• Continuous training program.
• Your main responsibilities
• As a front desk agent in Saint-Hyacinthe, you will contribute to:
• Welcoming guests with courtesy and professionalism
• Standing in front of the clientele, with your uniform and badge
• Handling arrivals, departures, billing, and payments
• Responding to guest requests (in person, by phone, or email)
• Providing information about the hotel and local attractions
• Contributing to sales: applying corporate agreements and promoting services
• Coordinating groups, contracts, and events (logistics, lists, breaks, follow-ups)
• Ensuring smooth communication with all departments to guarantee guest satisfaction
• Maintaining order, cleanliness, and safety in the reception area
• Working safely, ensuring the safety of guests and colleagues
• Managing priorities and high-pressure situations with professionalism
• Representing the IHG brand with professionalism, punctuality, and proactivity, by completing the required training
• Working as a team with autonomy, versatility, and diligence

What we are looking for

• Excellent customer service skills
• Good communication skills, both oral and written
• Knowledge of the HOTELKEY software (an asset)
• Groupe Robin and Holiday Inn Express & Suites in brief

For 50 years, Groupe Robin has undertaken major projects as a developer, builder, and property manager in the hospitality, senior living, residential and commercial property management, and residential sales sectors.

Holiday Inn Express & Suites is one of the realizations that the great family of Groupe Robin has the pleasure and pride to operate on a daily basis.

At Groupe Robin, we believe that the richness of differences makes the strength of a team. That's why we encourage applications from people from all backgrounds and are committed to creating an environment where everyone feels respected, welcomed, and supported.

Accommodation measures are available upon request during the recruitment process.

*The masculine is used in this text solely to lighten the reading.*

Diversity, equity, and inclusion

At Groupe Robin, we believe that the richness of differences makes the strength of a team. That's why we encourage applications from people from all backgrounds and are committed to creating an environment where everyone feels respected, welcomed, and supported.

Accommodation measures are available upon request during the recruitment process.

*The masculine is used in this text solely to lighten the reading.*

Our values, YOUR engagement

At Groupe Robin, our actions are based on four deep convictions that guide each of our decisions and each of our relationships.

We believe that we should act with authenticity, putting respect, listening, and integrity at the heart of all our interactions. We aim for excellence with diligence, relying on more than 50 years of expertise to deliver services and living environments that offer peace of mind to our clients. Driven by the desire to progress, we choose to innovate with passion, having the courage to tackle challenges differently and build sustainable projects for the future. Finally, we believe that there is no success unless we grow TOGETHER, sustainably, taking care of each other and contributing positively to our communities. Because at Groupe Robin, *every connection counts!*

We expect each new talent to fully embrace these convictions and contribute, through their attitude and engagement, to maintaining a positive, collaborative, and inspiring work environment.

Excited to grow with us? We can't wait to meet you.

To learn more about us, visit https://grouperobin.com/carriere/