Customer Sales Support Representative

Sandvik Mining is seeking a

Customer Sales Support Representative

Location: Lively, ON / Val-d'Or, QC

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry-leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.

Are you customer-focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail, including quotes, orders, unit downs, return requests, shipping and/or pricing concerns, and technical issues.
• Process weekly back-order reports: review, expedite as required, and send to customer.
• Knowledge of your customer needs and communicate to other departments.
• Maintaining working knowledge of products and their functions for your customers.
• Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.
• Arranging for the shipment/transport of equipment/materials.
• Receipt of incoming goods and associated logistic support where required.
• Other duties as assigned.

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• Post-secondary education, preferably in a business-related field.
• Minimum of two (2) years relevant experience.
• Bilingual in both English and French considered an asset.
• Proven customer service and sales experience is preferred.
• Knowledge of the mining industry would be an asset.
• Strong oral/written communication and interpersonal skills.
• Strong attention to detail.
• Knowledge of processes, tools, and techniques for selling goods and services.
• Excellent computer skills (Microsoft Office, Outlook, Sales Force, etc.).
• Familiar with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible working hours.

In return for your passion and drive, we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry-leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life, and disability benefits.
• Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day!

We take pride in our agile customer-focused decision-making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people, and products, please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Sales Support Representative, requisition # R0094704; While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier-free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

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Sandvik Mining is seeking a

Customer Sales Support Representative

Location: Val-d'Or, QC / Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry-leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.

Are you customer-focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Respond to, process, and follow up on customer orders by phone or email, including quotes, orders, unit downs, return requests, shipping and/or pricing issues, and technical issues;
• Process weekly back-order reports: review, expedite as required, and send to customer;
• Understand customer needs and communicate to other departments;
• Maintain working knowledge of products and their functions for your customers;
• Ensure all activities are carried out in accordance with Sandvik’s core values and current policies and procedures;
• Prepare for the shipment/transport of equipment/materials;
• Receive incoming goods and provide logistic support;
• Perform other tasks as assigned.

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. Health and safety are our priority!

What you will bring along

• Post-secondary education, preferably in a related field;
• Minimum of two (2) years relevant experience;
• Ability to work in French and English (required);
• Previous customer service and sales experience, an asset;
• Experience in the industry, an asset;
• Strong written and verbal communication skills;
• Knowledge of processes, tools, and techniques for selling goods and services;
• Excellent computer skills (Microsoft Office, Outlook, Sales Force, etc.);
• Familiar with parts manuals;
• Ability to perform multiple tasks in a constantly evolving environment;
• Available to work flexible hours.

In return for your passion and drive, we will offer you…

• The opportunity to have an impact on our division’s performance.
• The opportunity to be part of an ambitious team, in a leading industry business.
• The opportunity to reach your full potential.
• Continuous training and development.
• An excellent compensation and benefits package.
• Our Culture

Our core values are the soul of our company. They guide us in our actions and daily business decisions. Our open-minded culture encourages the sharing of ideas and innovative work among our employees. We encourage diversity and inclusion, and inspire everyone to bring their authentic selves to work every day!

We are proud of our agile, customer-focused decision-making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our teams, and our products, please visit our website: https://www.home.sandvik/fr/%C3%A0-propos-de-nous/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Sales Support Representative, requisition # R0094704; While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier-free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.