Supervisor, Mail Carriers - St-Jean-sur-Richelieu

Work Location: ... QC, CA **#job-location.job-location-inline { display: inline; }

Job Application Number: 202507

Administrative Function: Delivery Operations

Main City: St-Jean-sur-Richelieu

Province: Quebec

Employment Type: Full-time

Employment Status: Permanent

Language Requirements: Bilingualism required (CBCC)

Employee Classification and Level: OP 01

Number of Vacant Positions: 1

Recruiter's Name: BARBARA IGNACE

Position Reports To: HUGUES REYMOND

Competition Zone: Qualified candidates; preference will be given to local candidates.

Posting Date (YYYY/MM/DD): 2026/07/29

Closing Date (YYYY/MM/DD): 2026/08/12

The mail carrier supervisor supervises the activities of a team of mail carriers, postal service couriers, and FFRS assigned to the postal branch to ensure that proper procedures are followed in the handling and delivery of relay bags and the management of collected funds.

Professional Responsibilities

Here are the main requirements and responsibilities related to the mail carrier supervisor position.

Plan, direct, and review the daily activities of a work unit to ensure the efficient sorting, routing, and delivery of mail, in accordance with regulations, procedures, directives, and commitments to the Company's service. Establish schedules and determine if additional relief staff are needed, and authorize overtime, if necessary. Regularly check the performance and appearance of delivery employees on the go.

Measure the delivery distances to new and old drop-off points to ensure that delivery service requirements are met. Propose solutions or changes to delivery routes, if necessary, and discuss changes with route measurement agents.

Evaluate and recommend changes to the supply of bags and relay points to ensure that routes are well served and that transportation costs are minimized.

Supervise, mentor, guide, and direct employees. Train new employees for their various responsibilities and teach them new methods and procedures. Resolve staff issues and consult the Labour Relations group or union representatives regarding the application of the collective agreement. Discuss with union delegates various issues and changes in different areas, including safety, overtime, and route evaluations, and attempt to resolve complaints before a grievance is filed.

Promote and implement health and safety programs and processes for the assigned team. Take corrective measures to address dangerous work conditions.

Professional Responsibilities (Continued)

Capture employee, volume, and addressing data in the Company's systems, prepare reports to monitor performance, identify improvements, control operating costs, and achieve goals.

Ensure liaison with other supervisors and facilitators to ensure the efficient coordination of operations and to resolve operational issues.

Report to the manager on repairs made to buildings, equipment, and property. Monitor the situation, follow up with the appropriate third party, and take corrective measures, if necessary.

Maintain good public relations with mail delivery customers. Demonstrate professionalism and ensure that the customer experience is a priority. Conduct investigations into delivery obstacles when the customer cannot meet the necessary safety conditions (e.g., broken mailbox, dog at large, construction). Report the problem to the customer so that they can address it or take other measures until the dangerous condition is resolved. If the problem cannot be resolved, take measures to suspend delivery.

Perform other related tasks.

Admissibility Criteria

Education

• High school diploma or equivalent provincial (DEG) (equivalent experience may be accepted)

Experience

At least one year of team management experience OR At least two years of experience in a unionized environment.

Practical knowledge of Microsoft Office (i.e., understand the main functions of each software application).

Other Requirements

Hold a valid permanent driver's license (not a progressive or temporary license).

Have a safe driving record in accordance with SCP's current Safe Driving Program, which includes the following criteria: a) not have received more than two traffic violations in the past three years b) not have received a violation totaling more than three demerit points c) not have had a license suspension or been subject to any driving ban in the past three years.

Assets

Post-secondary education

Experience in distribution processes.

Experience working in a customer service role (e.g., dealing with customers).

Other Information

Post Canada's Values and Behaviours

Our values – Trust, Respect and Contribution represent our fundamental promise to ourselves, our expectations of one another, and our shared commitment to our country.

Our behaviours – Make decisions, Know the destination, Contribute for others, Contribute to a sense of pride; embody our values, bring them to life, and guide our actions.

We are committed to embodying these values and putting these behaviours into practice every day. For more information on values and behaviours, visit the Post Canada website.

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Post Canada's Values and Behaviours

Our values – Trust, Respect and Contribution represent our fundamental promise to ourselves, our expectations of one another, and our shared commitment to our country.

Our behaviours – Make decisions, Know the destination, Contribute for others, Contribute to a sense of pride; embody our values, bring them to life, and guide our actions.

We are committed to embodying these values and putting these behaviours into practice every day. For more information on values and behaviours, visit the Post Canada website.

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All qualified candidates will be considered, but preference will be given to Indigenous peoples (First Nations, Métis, or Inuit) or people with a disability. This is a special measure under the Employment Equity Initiative, and candidates from these groups who wish to be eligible for preferential treatment must identify themselves as such.

Accessibility

Post Canada is committed to fostering a fair, respectful, and inclusive workplace where everyone is welcome and has equal opportunities, where diversity is valued and celebrated, and where we work together to remove barriers and promote accessibility. If you are contacted about a job opportunity, please let us know if you require accommodations. All information regarding accommodations will remain confidential.

Employment Equity

Post Canada is committed to creating a safe workplace that welcomes and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous peoples, people with disabilities, visible minorities, and women.