Account Manager for Major Clients

CGI – Payroll Service Center (PSC) offers integrated cloud solutions that simplify payroll and human capital management. Recognized for the quality of our support, we maintain lasting relationships with our clients, who give us one of the highest satisfaction levels in the industry.

Every day, our associates support thousands of Canadian companies in managing their employees' payroll. By joining our team, you will directly contribute to the success of local companies while evolving within a dynamic organization that employs over 700 professionals serving 62,000 clients.

We are looking for an engaged, proactive, and customer-service-oriented person. Are you ready to make a real difference?

We are ready for you:

• Continue learning through comprehensive, paid, and ongoing training on Canadian payroll
• Daytime, Monday to Friday work schedule, promoting an excellent work-life balance
• Environment recognized among the Best Workplaces in Canada
• Employee assistance programs, health and well-being programs, full insurance coverage, and financial support for professional development-related studies
• Career development supported by a development plan and numerous growth opportunities
• Access to the stock purchase plan and the profit-sharing program from your first day
• Social benefits tailored to your needs: flexible insurance plan, telemedicine, and more

Functions and Responsibilities

• Develop and maintain a trusted business relationship with your portfolio clients through proactive and regular communication
• Act as an advisor to major clients, providing them with application, legislative, and technological support
• Anticipate the current and future needs of the client base and recommend suitable solutions to optimize their experience
• Identify development opportunities within your portfolio by presenting complementary modules (human resources, time management, self-service, etc.)
• Coordinate solution presentations with product specialists and follow up throughout the sales cycle
• Ensure communication between major clients, internal teams, and business partners to ensure an optimal customer experience
• Document all interactions with clients, conduct annual satisfaction evaluations, and contribute to achieving the business unit's quality objectives
• Keep your knowledge up-to-date on the evolution of our solutions and represent the needs of major clients to internal teams

Qualities Required for Success in This Role

• College diploma in administration, accounting, or a related field, or any equivalent combination of education and experience
• Minimum of eight (8) years of experience in the payroll field
• Minimum of three (3) years of experience in client portfolio management or account management
• Valid driver's license and availability for occasional client visits
• Excellent ability to manage priorities, work under pressure, and meet deadlines
• Strong analytical, synthesis, and organizational skills
• Excellent communication and interpersonal skills
• Strong adaptability, autonomy, and initiative
• Strong client orientation and team spirit
• Political acumen and ability to positively influence stakeholders
• Knowledge of various payroll solutions
• Good proficiency in Microsoft Office suite
• Excellent proficiency in both French and English, both spoken and written (essential)
• Payroll Principles and Canadian Payroll Legislation courses from Cégep -Ahuntsic or Specialiste en conformité de la paie (SCP) certification from the Canadian Payroll Association (an asset)

CGI offers a reasonable salary range estimate for this position. The calculation of this range depends on various factors, including skill level, geographic market, experience, education, and professional licenses and certifications. Reward decisions depend on individual circumstances. A reasonable estimate of this salary range is between $70,000 and $115,000. This position is open.

... as owners, we put our expertise to work.

Life at CGI is rooted in shareholder ownership, teamwork, respect, and a sense of belonging. At CGI, you can unleash your full potential because...

We invite you to become a shareholder on day one as we work together to turn our dream into a reality. That's why we refer to ourselves as CGI associates, rather than employees. We benefit from the collective success and actively contribute to the direction and strategy of our company.

Your work creates value. You will develop innovative solutions and build lasting relationships with your colleagues and clients, while having access to global capabilities to bring your ideas to life, seize new opportunities, and benefit from cutting-edge sectoral and technological expertise.

You will advance your career by joining a company built to grow and last. You will be supported by leaders who have your health and well-being at heart and who will help you seize opportunities to enhance your skills and broaden your horizons.

At CGI, we value the richness that diversity brings and are committed to fostering a workplace where everyone thrives. We collaborate with our clients to build more inclusive communities and enable all CGI associates to succeed. As an equal opportunity employer, it is important to us that you can give your best during the recruitment process. If you need any particular accommodation, please inform your recruiter.

This same commitment to equity extends to our use of technology. To support our recruitment team, AI tools may be used to assist in evaluating applications, without ever replacing human judgment. All hiring decisions remain entirely in the hands of our recruitment professionals.

For more information on accessibility at CGI, please contact us by email. Please note that this email is strictly reserved for accessibility requests and cannot be used to check the status of an application.

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