Operations and Customer Service Coordinator

Do you enjoy seeing things move forward because of you?

At Magma CNC, we design and distribute specialized equipment for the manufacturing sector. As we continue to grow, we are looking for an organized, resourceful, and versatile person who enjoys coordinating, maintaining rigorous follow-ups, and contributing concretely to the success of a passionate small team.

Here, you won't be just a number. You will work directly with the executives and touch on several aspects of the company. You will be the central point between clients, suppliers, logistics, and internal operations to ensure the smooth running of projects and orders. If you enjoy learning, working autonomously, and seeing the real impact of your work, this position could be for you.

Success in this role

After a few months, you will be able to autonomously manage customer follow-ups, purchases, administrative files, and part of the logistics coordination. You will become a key person in the smooth daily functioning of the company and a trusted resource for the team. Your sense of organization and initiative will directly contribute to customer satisfaction and operational efficiency.

What you will do mainly

• Ensure administrative follow-up of customer files;
• Prepare submissions and organize documentation;
• Perform invoicing and payment follow-up (training provided);
• Perform some purchases and ensure follow-ups with suppliers;
• Coordinate deliveries, pickups, and some transport files;
• Participate in the dispatch and receipt of small items;
• Keep the online store up-to-date and some administrative files;
• Provide general support to operations so that projects progress effectively.

The profile we are looking for

• You have basic knowledge of accounting (training or experience);
• You enjoy organizing, planning, and ensuring rigorous follow-ups;
• You are autonomous and capable of managing multiple files at once;
• You are comfortable with Microsoft 365 suite tools;
• You appreciate both office work and some more concrete field tasks;
• You enjoy learning and evolving in an environment where no day is really the same.

What constitutes an asset

• Experience with accounting software;
• Experience with a CRM like HubSpot;
• Knowledge of logistics or inventory management;
• Ability to communicate professionally in French and English (an important asset).

Why choose Magma CNC?

• A growing SME where your ideas and involvement make a real difference;
• You will have a complete view of operations rather than a role limited to a single function;
• Proximity with executives and quick decision-making;
• Opportunities for growth according to your interests and strengths;
• Access to a cafeteria and meeting spaces that favor exchanges and collaboration;
• Daytime schedule, Monday to Friday, with some flexibility;
• Magma CNC actively invests in its digital tools and the improvement of its automated processes.

Conditions

• Full-time permanent position;
• In-person, with the possibility of a hybrid formula in the long term;
• Competitive salary according to experience;
• Training provided on internal tools and processes.
• Salary: $22.00 to $28.00 per hour

Benefits

• Flexible arrival and departure times
• On-site parking
• Casual dress code
• License/certificate:
• Driver's license (Required)
• Location: In-person