Accounting and Customer Service Coordinator

At Rentalys Solution: A new challenge awaits you!

Are you passionate about real estate and looking to leverage your skills in a stimulating environment?

Are you seeking a dynamic position within a growing company that values its talent?

Good news: Rentalys Solution is looking for an Accounting and Customer Service Coordinator to join our team in Montreal.

Who are we?

Rentalys Solution is a company dedicated to improving the quality of life of property owners and tenants.

Our mission: to create value at every stage of property management, enabling owners to optimize their investments while saving time and money.

Why work at Rentalys?

At Rentalys, the well-being and development of our employees come first! Here's what we offer to make you feel supported and valued every day:

• A collaborative environment where every talent is highlighted
• Group insurance after 3 months
• An employee assistance program to support you in your personal and professional life
• Employer contribution to your REER to support your long-term financial goals
• Corporate discounts (Opus, Énergie Cardio, and more)
• A week of sick leave
• Summer hours
• Continuing education to grow and expand your skills
• Excellent advancement opportunities to progress in your career
• A relaxed and dynamic atmosphere with colleagues who make it a pleasure to work each day!
• What does your role entail?

In this position, you will be a true pillar of the smooth operation of our business.

Between tenant service, operations coordination, and administrative follow-up, you will contribute daily to providing a seamless and professional rental experience.

• Tenant service: receive calls and requests from residents, answer their questions or direct them to the right resource, prepare communications, manage entry card programming, and contribute to a positive customer experience;
• Operations coordination: coordinate moves-in and moves-out, make service calls, follow up on maintenance requests, obtain quotes, and participate in vendor contract management;
• Accounting: track unpaid or late rent, process vendor invoices, and participate in bank reconciliations;
• Administration: keep files and records up-to-date in various platforms, document procedures, plans, and usage guides, and ensure rigorous tracking of information;

Contribute to the continuous improvement of operations and perform any other tasks related to property management.

❗: Emergency on-call duty on a rotating basis outside of regular business hours (shared within the team and paid) ❗: Part-time on-call duty of 8 hours per week at a property located in Blainville.

The ideal profile? That might be you, if you...

• You have experience in an accounting or customer service role in real estate or a related field;
• You have basic knowledge of accounting procedures;
• You are fluent in French, both orally and in writing, and comfortable communicating in English;
• You stand out for your excellent customer contact and ability to communicate with people;
• You are known for your organizational skills, autonomy, and efficiency in a small team environment;
• You are comfortable with technological tools, particularly the Microsoft Office suite;
• You are familiar with the laws of the Tribunal Administratif du Logement (an asset).

Job conditions

• Employment type: Permanent - 40 hours/week (Monday to Friday)
• Work mode: On-site
• Work location: Montreal (a few minutes' walk from Charlevoix metro station)
• Salary: To be discussed based on experience.

If you want to grow in a company that is expanding and where your potential will be recognized and supported, apply now and join Rentalys!

Salary: Starting at $52,000 per year

Benefits

• Dental Insurance
• Paid time off
• Flexible start and end times
• Employee Assistance Program
• Retirement plan
• Prescreening questions:
• This position includes a paid on-call duty on a rotating basis outside of regular business hours. Are you comfortable with this responsibility?
• This position requires weekly on-site presence at a property in Blainville (8 to 16 hours per week). Is this compatible with your schedule and travel?
• Language:
• English (Required)
• Job location: On-site