Service Coordinator

Company Overview XNRGY Climate Solutions is a North American leader in sustainable design and advanced manufacturing of custom air handling and liquid cooling systems. With decades of experience in HVAC engineering and manufacturing, XNRGY has the expertise needed to deliver innovative, energy-efficient solutions tailored to the specific needs of a wide range of industries, including hyperscale and modular data centers, healthcare facilities, pharmaceutical laboratories, semiconductor clean rooms, electric vehicle battery manufacturers, and life sciences facilities.

Opportunity

The successful candidate will join a rapidly growing team within a company transforming one of the most significant emerging markets of the last 50 years: the advanced infrastructure powering the global expansion of artificial intelligence. You will play a key role in deploying the new service operating model while interacting daily with our customers, external partners, and national field service technician team.

Position Overview

The Service Coordinator supports the execution of start-up, commissioning, rework, and service activities for assigned mission-critical data center customer accounts. Reporting directly to the Project Manager or Team Lead, this person manages the service request intake process, coordinates interfunctional interventions, prepares commissioning documentation, and supports the deployment of technicians in collaboration with the workforce management team. Success in this role relies on excellent organizational skills, effective priority management, and strong communication to ensure alignment with commissioning schedules.

Key Responsibilities

Service Request Intake and Prioritization

• Manage the intake of service requests; classify and track customer requests (technical support, warranty, parts, and documentation).
• Establish priorities with the Project Manager or Team Lead based on commissioning schedules and customer impact.
• Maintain an accurate log with clear statuses and schedules; escalate risks as required.

Support for Start-up and Commissioning

• Coordinate responses with engineering, manufacturing, procurement, logistics, and quality, health, safety, and environment (QHSE) teams.
• Prepare commissioning packages (document sets, checklists, and technical files).
• Support the Project Manager or Team Lead in tracking schedules, validating readiness status, and escalating issues.

Coordination of Rework and Incomplete Units

• Track work to be completed, expected part receipt dates, rework instructions, and their closure.
• Perform interfunctional follow-ups to reduce processing delays and backlog accumulation.
• Workforce Coordination (in collaboration with Workforce Management)
• Submit personnel requests with detailed scope of work, schedules, and site requirements.
• Provide travel and logistics information to the workforce management team for technician deployment.
• Confirm preparation requirements: documentation, site access, safety requirements, tools, and parts.
• Contribute to the visibility of needs without being responsible for resource allocation.

Communication and Reporting

• Prepare structured updates for the Project Manager, Team Lead, and internal stakeholders.
• Facilitate coordination meetings, document actions to be taken, and ensure follow-ups.
• Maintain dashboards for commissioning preparation, service request performance, and rework progress.

12-Month Goals

• Integrate the service request intake process into commissioning preparation workflows.
• Improve schedule adherence through better coordination of documentation, parts, and field preparation.
• Reduce rework delays and backlog accumulation.
• Stabilize reporting tools and visibility of key indicators.
• Support the rapid growth of service operations.

Key Performance Indicators (KPIs)

• Start-up and commissioning schedule adherence.
• Service request processing time and response speed.

Experience

• 3 to 5 years of experience in service or project coordination within a manufacturing, HVAC, or complex industrial environment.
• Strong experience with ERP, CRM, and service management platforms.
• Demonstrated ability to coordinate activities between engineering, operations, and field teams.
• Availability to travel to job sites as required.
• Knowledge of French or Spanish is an asset.

Skills

• Execution and Organization: Excellent ability to track and manage priorities.
• Communication: Clear, respectful, and assertive communication.
• Customer Orientation: Ability to balance customer expectations with operational realities.
• Adaptability: Thrives in a dynamic and evolving environment.
• Continuous Improvement: Ability to identify issues and contribute to scalable and sustainable solutions.

Why Choose XNRGY?

• Competitive salary
• 100% employer-paid medical and dental insurance
• Employee assistance program
• Telemedicine
• Dynamic and open-minded team
• Modern office on the South Shore of Montreal
• Rapidly growing, dynamic environment where entrepreneurial spirit is recognized
• Inclusive environment that fosters diversity
• Career advancement and internal promotion opportunities
• Free coffee
• Free parking and electric vehicle charging stations
• On-site mini-gym

Are you ready to join our motivated team? Join a company that values courage, community, climate, customer, and consistency. Be part of creating our footprint and join a winning team.

XNRGY Climate Systems ULC is a company headquartered in St-Hubert and operating in North America. Proficiency in French is required and essential for all employees based in Montreal/St-Hubert. Proficiency in English is important as it allows collaboration with group employees based in the United States or elsewhere in the world.