School Transport Scheduling Technician

Since its founding in 1962, Groupe Ménard has established itself as the trusted choice for school bus and luxury coach transportation, including official transportation for the CF de Montréal, several NHL hockey clubs, and other prestigious clients.

The School Transport Scheduler plans, coordinates, and controls activities related to school transportation to provide a reliable, secure, and compliant service according to the standards set by school service centers, transporters, and competent authorities.

Responsibilities and Tasks

• Daily Operations Management
• Manage daily school transportation circuits;
• Plan and coordinate human and material resources for operations;
• Ensure service continuity by adapting scheduling according to operational needs;
• Ensure effective, optimal, and profitable management of scheduling activities.
• Planning and Coordination
• Assign transportation circuits to drivers;
• Monitor schedules, routes, and assignments;
• Coordinate replacements in case of absence, delay, or unexpected events;
• Optimize the use of vehicles, equipment, and available resources.
• Communication and Customer Service
• Act as a resource person for drivers, service centers, and management;
• Respond to information requests from customers and drivers;
• Ensure communication via phone, CB radio, and other means;
• Quickly inform concerned parties of route, schedule, or exceptional situation changes;
• Respond effectively to emergencies and ensure required follow-ups.
• Administrative and Operational Tracking
• Monitor daily departures, returns, and vehicle movements;
• Keep records, reports, files, and databases up-to-date in the ERP system;
• Document and report incidents, delays, mechanical breakdowns, or operational issues;
• Participate in the development, revision, and improvement of school transportation circuits in collaboration with service centers.
• Safety and Compliance
• Ensure compliance with applicable policies, procedures, and regulations for school transportation;
• Collaborate on handling complaints, investigations, and incident reports;
• Support drivers in applying safety procedures and best practices;
• Ensure compliance with requirements set by service centers and regulatory bodies.
• Other Responsibilities
• Perform any other tasks related to school transportation operations or management directives.

Job Requirements

• Experience in school transportation scheduling (a significant asset), logistics, or transportation;
• Good knowledge of the served territory;
• Proficiency in computer tools (Microsoft 365);
• Knowledge of scheduling software (CIS an asset);
• Excellent communication skills - clear and professional, both verbal and written.

Skills and Qualities

• Organized;
• Thorough and detail-oriented;
• Ability to work under pressure with consistency;
• Autonomy;
• Initiative;
• Analytical sense.
• *Schedule: Monday to Friday, 9:00 AM to 6:00 PM*

Benefits

• Disability Insurance
• Life Insurance
• Paid Vacation
• Company Events
• Employee Assistance Program
• On-site Parking
• Casual Dress Code

Experience

• Scheduling: 1 year (Preferred)
• Location: On-site