Implementation Consultant (Golf)

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Are you actively looking for a new opportunity? Or are you just browsing the market? Well... you've come to the right place!

We are looking for an Implementation Consultant (Golf) who will join our launch services team in Montreal. Reporting to the manager, you will be responsible for overseeing the client onboarding process from start to finish. You will be the main point of contact for clients during the onboarding process.

Your responsibilities

• Organize launch calls with clients to present the process overview and manage their expectations regarding the onboarding process.
• Ensure client training is carried out throughout the implementation process.
• Plan internal resources to perform project-related tasks, such as installing equipment, launching the client's billing cycle, or setting up payment processing.
• Communicate with the client about the status of the implementation and remind them of upcoming training dates.
• Manage your own segment of clients participating in the implementation process.
• Provide regular and timely updates to clients based on task completion and client responsibilities during integration.
• Keep client files up to date in our "CRM" database and other online tools to indicate updates and project timelines.
• Manage the time between the sale conclusion and the first use of the system by clients.
• Ensure excellent customer satisfaction rates.

What you must bring

Our team consists of 15 employees in North America. Join the technological revolution in the golf industry by offering the best service and industry technology to golf clubs worldwide! Our implementation team is motivated, hardworking, and always ready to go the extra mile. If you want to work every day with amazing people, you're in the right place!

Here's what we're looking for in an Implementation Consultant:

• Experience in the golf industry or passionate golfer
• Experience in managing customer expectations by phone and email.
• Experience in resource planning and task assignment in an executive position
• Excellent communication skills in French and English (written and oral). As a global company with employees and clients outside Quebec, English proficiency is required for this position.

Desired but not required skills

• Experience in the retail and hospitality sectors
• Experience with HubSpot or Salesforce
• Experience with ClickUp or ChurnZero

We know that a person is not defined by their CV. If you're not sure if your profile fits the position, click the "Apply" button to find out!

Embrace change: You will enjoy:

• A flexible work environment that allows you to give your best (3 days a week in the office)
• A culture that celebrates performance
• The opportunity to have an impact within a large enough team to grow professionally, yet agile enough for your voice to be heard
• Opportunities that will shape your career
• Not to mention benefits designed to promote your happiness, health, and well-being:
• Flexible paid time off and remote work policies
• Employee stock options, because it's also your company
• Contributions to your retirement plan, because your future matters to us
• Opportunities for training to develop your skills and career
• Health and wellness allowance to feel at the top of your game
• Volunteer leave and community involvement opportunities
• Interest groups, ranging from employee-led groups to sponsored sports teams
• A computer purchase program to acquire your personal MacBook
• Enhanced parental leave to support growing families

Propel your growth. Find your team.

At Lightspeed, your growth is our priority. We invest in you through continuous learning opportunities, international mobility, and benefits designed to support you, all within a motivated, diverse, and inclusive team passionate about our communities' success.

Lightspeed is proud to be an equal opportunity employer and is committed to creating an inclusive and barrier-free workplace.

Lightspeed welcomes and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

About us

Powering the businesses that drive the global economy, Lightspeed's all-in-one commerce platform helps retailers innovate to simplify, adapt, and deliver exceptional customer experiences. Our cloud-based solution transforms and unifies online and offline operations, omnichannel sales, expansion with new locations, international payments, financial solutions, and supplier network connections.

Founded in Montreal, Canada, in 2005, Lightspeed is listed on both the New York Stock Exchange (NYSE: LSPD) and the Toronto Stock Exchange (TSX: LSPD). With teams in North America, Europe, and the Asia-Pacific region, the company serves businesses in the retail, restaurant, and golf sectors in over a hundred countries.

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