Customer Account Representative (CAR) - HVAC/R

At Wolseley Canada, our competitive advantage lies in the knowledge and perspectives found throughout the organization. Here, you will build strong relationships and support essential sectors that touch the lives of Canadians. Every day, we approach our work with intention and pride; for ourselves, our partners, and our clients. You will have a solid foundation to try new things, discover new opportunities, take on challenges, and grow your career. Does this sound like a place where you would like to work?

Wolseley Canada is Canada's leading wholesale distributor of plumbing, HVAC/R, waterworks, and industrial products. When you work here, you benefit from a network of opportunities in a place where you are valued and where standards are higher.

Join the Pros!

Why You'll Love Working Here

• Company culture focused on safety and inclusion
• Comprehensive benefits package with fully company-paid base coverage starting on day one
• Competitive retirement savings plan including a RRSP and a defined benefit pension plan, with an employer match of up to 5.25% starting on day one
• Paid vacation, sick days, and a paid birthday off
• Annual bonus and profit-sharing opportunities
• Employee discounts on top plumbing, HVAC/R, and industrial products
• Tuition reimbursement and career development opportunities
• Employee referral program and recognition initiatives

*The Customer Account Representative (CAR) is an essential member of our internal sales team. You have the privilege of building strong relationships with each client and are the main point of contact for order placement. You work closely with our external sales team and warehouse team to ensure that deliveries are executed and communicated correctly to all parties involved in the shipping process.*

What's in it for You?

• Normal business hours Monday to Friday
• Comprehensive benefits package with fully company-paid base coverage starting on day one
• Professional development and training opportunities
• Life, disability, and wellness insurance programs
• Retirement savings programs, including a RRSP and a defined benefit pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick days, and a paid birthday off!
• Bonus programs including annual performance bonuses and a profit-sharing plan
• Employee discounts on top plumbing and HVAC/R brands
• Tuition reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What You'll Do

• Responsible for the growth of sales and profitability of the client portfolio assigned to you and contributing to achieving branch and company objectives.
• Respond to customer inquiries (phone or email), take orders, and enter them into the computer system.
• Advise customers and promote our products based on their needs, providing all required technical information.
• Prepare and submit proposals, provide technical support, documentation, and any other materials required by customers.
• Adhere to price structure and promotions in effect and work collaboratively with sales and branch teams.
• Maintain and optimize strong business relationships with existing customers, while developing the potential of new customers through professional and effective solutions.
• Provide outstanding customer service and after-sales service.
• Participate in product training when required.
• Demonstrate proactivity in finding sustainable and effective solutions to customer issues.
• Perform any other tasks as needed.

What You'll Bring

• Previous experience in sales and/or customer service.
• Strong customer service-oriented motivation and ability to build long-term sales-focused relationships.
• Ability to adapt well in a dynamic environment, meet deadlines, and work autonomously.
• Background demonstrating a quick response to customer needs and effective decision-making.
• Excellent communication, time management, problem-solving, and organizational skills.
• Practical knowledge and understanding of the company's products and services.
• Bilingualism to communicate with partners across the country (an asset);

*Each submitted CV is individually reviewed by our team and kept on file for 24 months in case a new opportunity matching your skills and abilities arises.*

Please note that this position requires a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean you will not be eligible for the position.

#INDSAL

Our Commitment to You

Wolseley Canada is proud to be an equal opportunity employer that values diversity in backgrounds and perspectives. We are committed to following an inclusive and accessible recruitment process and taking accommodation measures upon request from candidates participating in all stages of the recruitment and selection process.

Ready to Shape the Future?

Join the Wolseley Canada team and take the next step in your career. Apply today to become a trusted partner in our mission to ensure excellence and innovation in Canada's infrastructure.

*Notes:* *Wolseley uses AI-assisted tools to facilitate candidate pre-screening. The masculine gender is used as a generic, solely to avoid overburdening the text.*

When a salary range is indicated, the total compensation range mentioned for this position corresponds to the potential total compensation, which may include base salary, bonuses, commissions, and/or other financial components, if applicable. The offered salary will be determined based on factors such as market conditions, internal equity, candidate experience, as well as their skills and abilities relevant to the position.

*Eligibility for benefits varies based on employment status and contract duration. Full-time permanent positions are entitled to all benefits. Fixed-term positions may be entitled to health and dental coverage, depending on contract terms. Short-term contract positions are not entitled to company benefits.* *This position requires a criminal record check. A criminal record under the Criminal Code and/or other federal offenses does not automatically mean you are not eligible for this position.*