Solution Architect, ServiceNow

The Rapid Development Center and Ticketing Department is responsible for offering a rapid development solution for innovative cloud-based solutions, enabling the delivery of supporting and supplementary applications for all business sectors of the Desjardins Movement. It also contributes to the evolution and optimization of the HR Service Delivery (HRSD) solution to support HR processes and enhance the employee experience. In the context of organizational transformation and a high delivery pace, the department relies on project-based squads mobilized to deliver multiple initiatives in parallel, working closely with internal partners and a strategic external vendor. As a Solution Architect, ServiceNow, you play a key role in defining, ensuring consistency, and maintaining the quality of the solutions implemented. You contribute to aligning business needs, IT directions, and platform capabilities, while guiding the design of solutions to ensure their longevity, scalability, and value to the organization. Specifically, you will be responsible for:

• Acting as an application, operations, or project integration specialist advisor to one or more delivery teams within the context of projects, mandates, and development activities that have significant scope and impact on the company.
• Advising and supporting business partners and stakeholders in positioning, planning, development, configuration, implementation, and follow-up related to innovative technological solutions in connection with projects and initiatives under your responsibility, including strategic mandates.
• Designing technological solutions that meet business needs and ensuring the evolution of policies and standards, taking into account the needs related to data, applications, security, and infrastructure to support strategic projects or initiatives within your unit.
• Identifying and analyzing potential technological solutions that meet the organization's needs. Targeting and analyzing issues and raising significant concerns. Establishing diagnostics or frameworks and making recommendations to the relevant bodies and committees.
• Representing your unit to decision-making bodies and committees.
• Representing Desjardins' position in agreements with external partners or organizations.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Group insurance plan including telemedicine services
• Reimbursement of health, well-being, and telework equipment expenses
• *Benefits are subject to eligibility criteria.*
• #LI-Hybrid

What you will bring to the table

• Bachelor's degree in an appropriate field
• A minimum of eight years of relevant experience as a solution architect, including five years of experience as a ServiceNow architect and in the implementation of HR solutions within organizations of comparable complexity to Desjardins
• Please note that other combinations of relevant education and experience may be considered
• ServiceNow certified technical architect (CTA) certification
• French language proficiency required
• Proficiency in the following components: Employee Center Pro, HR Services, HR Case and Knowledge Management, Employee Journey Management, including Lifecycle Events, Enterprise Onboarding and Transitions, Employee Document Management, HR Service Delivery Data Model
• Knowledge of Performance Analytics
• Knowledge of Predictive Intelligence
• Knowledge of AI capabilities in ServiceNow, including: Virtual Agent and NowAssist

Appreciate differences, Learn with agility, Be client-oriented, Be action-oriented, Demonstrate strategic thinking, Master interpersonal relationships

Equity, diversity, inclusion, and accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, providing them with a work environment where they will thrive. For us, discrimination in any form is a zero-tolerance policy! We believe in the importance of our teams reflecting the diversity of our members, our clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be offered to those who request them at any stage of the recruitment process.

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Union (if applicable)

Job Family

Information Technology (GF)

Job Posting End Date 2026-08-19