Administrative Assistant | Customer Service & Major Accounts

Looky Cosmetics

Join the growth of a Quebec-based company redefining the beauty industry.

At Looky Cosmetics, we create accessible, trendy, and innovative beauty brands that are distributed in several of the largest pharmacy chains in Quebec and Canada.

With our current brands and several new projects in development, we are experiencing strong growth and are looking for an organized, proactive, and passionate person who wants to grow with us.

If you enjoy fast-paced days, solving problems, collaborating with different teams, and contributing concretely to the success of a rapidly expanding company, this position is for you.

What you will do

You will become a key member of our administrative team by providing exceptional service to our commercial partners and supporting daily operations.

In collaboration with the Major Accounts and Projects Coordinator, you will be responsible for:

• Providing excellent customer service by phone, email, and Messenger;
• Following up on requests from our partner banners;
• Coordinating visuals, photos, and information received from different accounts;
• Keeping price lists and other administrative documents up to date;
• Participating in the organization and follow-up of planogram changes;
• Performing various administrative follow-ups to ensure the smooth running of operations;
• Routing requests to the appropriate intervenants when necessary;
• Collaborating daily with sales, marketing, warehouse, and administration teams;
• Participating in the continuous improvement of internal processes.

Every day is different. We are looking for a person who likes to take initiatives, find solutions, and move things forward.

The profile we are looking for

You could be the ideal person if you are:

• Organized and very thorough;
• Recognized for your customer service skills;
• Comfortable managing multiple files simultaneously;
• Capable of managing priorities in a dynamic environment;
• Autonomous while appreciating teamwork;
• Curious and motivated to learn new tools and processes.

Qualifications required

• Relevant education or experience in administration or a related field;
• Excellent spoken and written French;
• Good knowledge of Microsoft Excel (intermediate or advanced level);
• Comfortable with computer tools;
• Knowledge of Business Central or Shopify (an asset);
• Experience in the cosmetics or retail sector (an asset).
• Why choose Looky?

At Looky, we believe that our employees are the key to our success.

We offer you

• ✓ A recognized, solid, and growing Quebec-based company
• ✓ The opportunity to have a real impact on operations
• ✓ A dynamic, collaborative, and human team
• ✓ Growth opportunities as the company expands
• ✓ A competitive salary based on your experience
• ✓ Annual performance evaluations
• ✓ Weekly pay
• ✓ Collective insurance plan
• ✓ Flexibility for vacation time
• ✓ 50% discount on all Looky products
• ✓ Coffee on tap
• ✓ Welcome gift
• ✓ Birthday recognition
• ✓ Free parking
• ✓ Casual dress code

✓ And several other surprises!

Schedule

• Full-time (40 hours/week)
• Monday to Friday
• Hours between 7:30 AM and 5:00 PM (40 hours)
• Approximately 30 to 60 minutes of weekend availability to respond to some customer service requests (as needed)
• Occasional remote work possibility according to the needs of the position

Our goal is to find a person who will grow with us. Depending on the evolution of the company and organizational needs, a permanent position could be offered at the end of the mandate.

Salary: $45,000 to $50,000 per year

Benefits

• Paid vacation
• Company events
• Flexible start and end times
• On-site parking
• Casual dress code
• Work from home
• Location: On-site