Customer Experience Manager (Temporary)

At Sephora, beauty makes sense when every person feels recognized, valued, and fulfilled – individually and collectively. We forge genuine connections with others, celebrate inclusion and diversity, unleash our full potential, and change things every day because something beautiful unites us.

Job Request ID: 292418

Store Name/Number: QC-St Bruno (0520)

Address: 182 Promenade Blvd, ... QC J3V 5K1, Canada (CA)

Employment Type: [[filtre3]]

Job Type: [[filtre4]]

Job Vacancy Status: This position corresponds to an existing vacant position

As a Sephora Customer Experience Manager (12 to 18 months), you will oversee the success of the sales area — which we call our "Stage". Our leadership roles are all focused on coaching and developing, to motivate your team to deliver their best performance, while keeping the customer experience at the heart of priorities. This position has a direct impact on store performance by training your team to effectively use Sephora processes and inspiring them to exceed company goals. Reporting to the Store Director, the temporary manager supports a team of team leads, advisors, and/or consultants. Our temporary roles are fixed-term contracts with a well-defined end date. These roles still provide access to Sephora's benefits and privileges!

Your responsibilities as a Sephora Customer Experience Manager include:

• Training and Development: Train beauty advisors, lead orientation and training sessions according to the sales model.
• Customer Passion: Respond to feedback via Medallia, support, or in person. Assume the role of Customer Experience Manager (CEM) as needed, interact on the floor.
• Performance Evaluation and Development: Participate in managing all situations requiring performance management within the operations team. Ensure team members receive timely feedback for improvement and follow up as needed.
• Visual Merchandising: Ensure compliance of visuals and order of the sales area, manage display samples, reconfigurations, and restocking.
• Vendor Management: Foster collaboration with brand representatives, ensure quality of training, and provide useful feedback.

You might be the person we're looking for if

• You have 2 to 4 years of experience in management (sales, beauty, service, or equivalent internal position).
• You have demonstrated your ability to motivate and lead towards achieving goals.
• You can handle difficult conversations with confidence.
• You excel in training high-performing teams and developing talent.
• You possess excellent communication/influence skills and are proficient in Windows, Word, and Excel.

At Sephora, we value your experience. Even if you don't meet all the criteria, we encourage you to apply. Great talent comes from all horizons!

Location, Availability, and Physical Requirements

• On-site: You will work at the location indicated in the job offer.
• Schedule: Flexibility is essential! You must be available evenings, weekends, and holidays when our customers want to shop and explore.
• Physical Requirements: Our stores are scented. You must be able to bend and stretch to fill displays and tablets, as well as lift and move weights up to 50 pounds.

Total Compensation at Sephora

• Compensation. Sephora's philosophy is to offer competitive pay, considering the local market, internal equity, the scope of the position, as well as the skills and experience needed to succeed.
• Privileges. Think you've seen it all? Wait until you work at Sephora! Enjoy product discounts, free items, and exclusive events with brands.
• Benefits. This position provides access to Sephora's extensive health and life insurance benefits, customizable coverage options, as well as paid time off to allow you to rest and recharge.
• Education and Development. We invest in training and promote internal mobility across Canada to help you achieve your career goals. Sephora employees also have access to LVMH's training and employment programs.

The compensation ranges between $54,800.00 CA and $68,500.00 CA. Additionally, you will benefit from performance bonuses, a competitive benefits program, and strong training and development initiatives aimed at promoting employee support and recognition. The final compensation offered will depend on various criteria, including but not limited to the candidate's actual qualifications and experience, as well as any other legitimate and non-discriminatory operational criteria relevant to the position or location.

Sephora Canada is committed to providing reasonable accommodations to disabled or medically challenged candidates.

As part of our commitment to transparency and efficiency, we would like to inform you that we use artificial intelligence (AI) technologies in our recruitment process to facilitate the initial screening and evaluation of applications.