Customer Account Representative (CAR) - CVAC/R

At Wolseley Canada, our competitive advantage lies in the knowledge and perspectives found throughout the organization. Here, you will build strong relationships and support essential sectors that touch the lives of Canadians. Every day, we approach our work with intention and pride; for ourselves, our partners, and our clients. You will have a solid foundation to try new things, discover new opportunities, take on challenges, and grow your career. Does this sound like a place where you would like to work?

Wolseley Canada is the first wholesale distributor of plumbing, CVAC/R, waterworks, and industrial products in the country. When you work here, you benefit from a network of opportunities in a place where you are appreciated and where standards are higher.

Join the Pros!

Why You Will Love Working Here

• Company culture focused on safety and inclusion
• Full social benefits with fully company-paid base coverage starting on the first day
• Competitive pension plan including a RRSP and a defined benefit pension plan, with an employer match of up to 5.25% starting on the first day
• Paid vacation, sick days, and a paid birthday leave
• Annual bonus and opportunities for profit-sharing
• Employee discounts on top plumbing, CVAC/R, and industrial products
• Tuition reimbursement and career development opportunities
• Employee referral program and recognition initiatives

*The Customer Account Representative (CAR) is an essential member of our internal sales team. You have the privilege of building strong relationships with each client and are the main point of contact for order placement. You work closely with our external sales team and warehouse team to ensure that deliveries are executed and communicated correctly to all parties involved in the shipping process.*

What You Will Do

• Responsible for the growth of sales and profitability of the client portfolio assigned to you and contributing to achieving branch and company objectives.
• Respond to customer inquiries (phone or email), take orders, and enter them into the computer system.
• Advise customers and promote our products based on their needs, providing all required technical information.
• Prepare and submit quotes, provide technical support, documentation, and any other necessary materials to customers.
• Adhere to pricing structures and promotions and work collaboratively with sales and branch teams.
• Maintain and optimize strong business relationships with existing customers while developing the potential of new clients through professional and effective solutions.
• Provide outstanding customer service and after-sales service.
• Participate in product training when required.
• Show proactivity in finding sustainable and effective solutions to customer issues.
• Perform any other related tasks as needed.

What You Will Bring

• Previous experience in sales and/or customer service.
• Strong customer service-oriented motivation and ability to build long-term sales-focused relationships.
• Ability to adapt well in a dynamic environment, meet deadlines, and work autonomously.
• Background demonstrating quick response to customer needs and effective decision-making.
• Excellent communication, time management, problem-solving, and organizational skills.
• Practical knowledge and understanding of the company's products and services.
• Bilingualism to communicate with partners across the country (an asset);
• #INDSAL
• Our Commitment to You

Wolseley Canada is proud to be an equal opportunity employer that values diversity in backgrounds and perspectives. We are committed to following an inclusive and accessible recruitment process and taking accommodation measures upon request for candidates participating in all stages of the recruitment and selection process.

Ready to Shape the Future?

Join the Wolseley Canada team and take a new step in your career. Apply today to become a trusted partner in our mission to ensure excellence and innovation in the field of infrastructure in Canada.

*Notes:* *Wolseley uses AI-powered tools to facilitate the pre-selection of candidates. The masculine gender is used as a generic, solely to avoid overloading the text.*

When a salary range is indicated, the total remuneration range mentioned for this position corresponds to the potential total remuneration, which may include the base salary, bonuses, commissions, and/or other financial components, if applicable. The offered salary will be determined based on factors such as market conditions, internal equity, the candidate's experience, as well as their skills and abilities relevant to the position.

*Eligibility for social benefits varies depending on employment status and contract duration. Full-time permanent positions are entitled to all social benefits. Fixed-term positions may be entitled to health and dental coverage, depending on contract conditions. Short-term contract positions are not entitled to the company's social benefits.* *This position requires a criminal record check. A criminal record under the Criminal Code and/or other federal offenses does not automatically mean you are not eligible for this position.*