Customer Account Representative (CAR) - CVAC/R

At Wolseley Canada, our competitive advantage lies in the knowledge and perspectives found throughout the organization. Here, you will build strong relationships and support essential sectors that touch the lives of Canadians. Every day, we approach our work with intention and pride; for ourselves, our partners, and our clients. You will have a solid foundation to try new things, discover new opportunities, take on challenges, and advance your career. Does this sound like a place where you would like to work?

Wolseley Canada is the first wholesale distributor of plumbing, CVAC/R, waterworks, and industrial products in the country. When you work here, you benefit from a network of opportunities in a place where you are appreciated and where standards are higher.

Join the pros!

Why you will love working here

• Company culture focused on safety and inclusion
• Full social benefits with fully company-paid base coverage starting on day one
• Competitive retirement savings plan including a RRSP and a defined benefit pension plan, with an employer match of up to 5.25% starting on day one
• Paid vacation, sick days, and paid birthday leave
• Annual bonus and profit-sharing opportunities
• Employee discounts on top plumbing, CVAC/R, and industrial products
• Tuition reimbursement and career development opportunities
• Employee referral program and recognition initiatives

*The Customer Account Representative (CAR) is an essential member of our internal sales team. You have the privilege of building strong relationships with each client and are the main point of contact for placing orders to be delivered. You work closely with our external sales team and warehouse team to ensure that deliveries are executed and communicated correctly to all parties involved in the shipping process.*

What you will do

• Responsible for the growth of sales and profitability of the client portfolio assigned to you and contributing to achieving branch and company objectives.
• Respond to customer inquiries (phone or email), take orders, and enter them into the computer system.
• Advise customers and promote our products based on their needs, providing all required technical information.
• Prepare and submit quotes, provide technical support, documentation, and any other necessary materials to customers.
• Adhere to pricing structure and promotions in effect and work collaboratively with sales and branch teams.
• Maintain and optimize strong business relationships with existing customers, while developing the potential of new customers through professional and effective solutions.
• Provide outstanding customer service and after-sales service.
• Participate in product training when required.
• Show proactivity in finding sustainable and effective solutions to customer issues.
• Perform any other related tasks as needed.

What you will bring

• Previous experience in sales and/or customer service.
• Strong customer service-oriented motivation and ability to build long-term sales-focused relationships.
• Ability to perform well in a dynamic environment, meet deadlines, and work independently.
• Background demonstrating quick response to customer needs and effective decision-making.
• Excellent communication, time management, problem-solving, and organizational skills.
• Practical knowledge and understanding of the company's products and services.
• Bilingualism to communicate with partners across the country (an asset);
• #INDSAL
• Our commitment to you

Wolseley Canada is proud to be an equal opportunity employer that values diversity in backgrounds and perspectives. We are committed to following an inclusive and accessible recruitment process, and we take accommodation measures upon request from candidates participating in all stages of the recruitment and selection process.

Ready to shape the future?

Join the Wolseley Canada team and take a new step in your career. Apply today to become a trusted partner in our mission to ensure excellence and innovation in the field of infrastructure in Canada.

*Notes:* *Wolseley uses AI-assisted tools to facilitate the pre-selection of candidates. The masculine gender is used as a generic, solely to avoid overburdening the text.*

When a salary range is indicated, the total remuneration range mentioned for this position corresponds to the total potential remuneration, which may include base salary, bonuses, commissions, and/or other financial components, if applicable. The salary offered will be determined based on factors such as market conditions, internal equity, candidate experience, as well as their skills and abilities related to the position.

*Eligibility for social benefits varies based on employment status and contract duration. Full-time permanent positions are entitled to all social benefits. Determined-term positions may be entitled to health and dental benefits, depending on contract terms. Short-term contract positions are not entitled to company social benefits.* *This position requires a criminal record check. A criminal record under the Criminal Code and/or other federal offenses does not automatically disqualify you from this position.*