Branch Manager

For over 70 years, we have made a difference, at every level.

The Master Group is Canada's largest distributor of HVAC-R products and one of the industry leaders in North America. With over 2,000 employees and nearly 100 locations across Canada and the United States, we support entrepreneurs, engineers, and industry partners with solutions that contribute to the comfort, performance, and energy efficiency of buildings.

Our success is built on our employees. Every day, our teams bring their expertise, collaborative spirit, and commitment to serve our customers and partners. Together, we create an environment where growth, simplicity, teamwork, and integrity guide our decisions and actions.

At Master, we believe that everyone can make a tangible impact. Guided by our purpose — Improving people's lives, at every level — we offer the opportunity to contribute to significant projects, develop your full potential, and chart your own path within a growing company that puts people at the heart of its success.

If you are a dynamic leader passionate about the HVAC-R industry, eager to provide exceptional customer service, and have proven experience in team management and achieving results, we invite you to apply for the position of Branch Manager. Join our passionate and motivated team! The role of Branch Manager is strategic to ensure the effective management of operations, sales development, and our team while representing the company's values and standards.

What you will accomplish with us

• HUMAN RESOURCES:
• Is responsible for leading and motivating the team to achieve set goals
• Create a motivating, sales-oriented work environment that respects the company's values

Ensure the development of staff skills under supervision by identifying training needs to ensure a succession plan.

Define and implement the annual goals of the branch staff (SMART) and ensure their follow-up.

Ensure compliance with and application of company standards OPERATIONAL MANAGEMENT: Lead the daily operations of the branch.

Ensure the maintenance and application of health and safety rules and processes within the branch.

Ensure quality and visually appealing merchandising for customers.

Support the team for more complex files requiring advanced expertise.

Coordinate activities within the branch.

Ensure proper management of branch transportation costs by enforcing current policies.

Understand market needs to achieve optimal stock management for the branch

Ensure that the branch has the required products for its customers. Work jointly with the procurement department to follow up on the necessary products for the branch.

Plan and participate in the annual inventory taking CUSTOMER SERVICE:

Ensure exceptional customer service by guaranteeing a positive customer experience.

Develop the commercial aspect, identify growth opportunities, and implement sales strategies.

Develop and maintain profitable and sustainable business relationships for the company.

Implement corporate events in collaboration with the marketing department.

Maintain a business relationship with Master's external partners (suppliers)

Promote the branch's services to customers

Ensure that employees provide customer service according to the company's vision

The list of tasks and responsibilities listed above is not exhaustive and is subject to change according to the employer's needs. The employee may also be required to perform other related tasks as needed by the employer. This job description should not be interpreted as limiting the mobility or flexibility of the workforce necessary for the smooth operation of the company.

Experience in operations management

• Knowledge of the HVAC market
• Leadership
• Analytical and synthesis skills
• Ability to make quick decisions
• Show initiative and autonomy
• Ability to work under pressure
• Diplomacy and courtesy
• Competitive Benefits: In addition to a rewarding career within our team, we offer
• Medical and dental coverage from day one, as well as short- and long-term disability protection.
• Contribution to a registered collective pension plan upon your start date.
• Wellness spending account.
• Employee assistance program including psychological, financial, and legal support
• Access to telemedicine from the start of your employment.
• Reimbursement of professional order membership fees.
• An early vacation program