Performance Manager, Longueuil, QC

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.

AutoTrader.ca is Canada's largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country's top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders

As part of AutoScout24 group, Europe's largest online car marketplace, we're shaping the future of automotive retail in Canada and beyond.

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.

Performance Manager

Location: Montreal South Shore (Montérégie)

About Activix

At Activix, we help automotive dealerships improve their performance through CRM solutions, artificial intelligence, and strategic consulting. Our mission is to help clients optimize their processes, enhance the customer experience, and achieve better business results.

We are looking for a Performance Manager who is passionate about data, coaching, business relationships, and continuous improvement.

Your Role

As a Performance Manager, you will serve as a strategic partner to a portfolio of automotive dealerships.

By combining data analysis, industry best practices, and Activix solutions—including our CRM platform and Matador—you will help clients achieve sustainable performance improvements while developing long-term business relationships and ensuring their ongoing success.

What You'll Do

• Manage a portfolio of clients and build long-term trusted relationships.
• Analyze key performance indicators (KPIs) to identify opportunities for improvement.
• Present actionable recommendations to optimize sales, follow-up, and customer retention processes.
• Coach managers and their teams through tailored training and performance coaching.
• Drive the adoption and effective use of Activix solutions, including our CRM platform and Matador.
• Plan and facilitate regular business review meetings, both in person and virtually.
• Develop action plans, monitor progress, and measure results.
• Identify emerging client needs and recommend the most appropriate solutions, modules, or services to support their business objectives.
• Manage service agreement renewals by maintaining a high level of customer satisfaction and demonstrating the ongoing value of Activix solutions.
• Collaborate with the Sales, Technical Support, and Product teams to deliver an exceptional customer experience.
• Document client interactions and contribute to the continuous improvement of our processes and best practices.

What We're Looking For

• Excellent communication, presentation, and coaching skills.
• Strong analytical mindset with the ability to translate data into actionable business recommendations.
• Outstanding customer service skills and the ability to build trusted relationships.
• Ability to positively influence teams and effectively support organizational change.
• Proven ability to grow existing accounts and identify expansion opportunities through a consultative approach.
• Self-motivated, organized, and able to manage multiple priorities.
• Strong interest in technology, CRM platforms, and artificial intelligence solutions.

Preferred Qualifications

• Experience in the automotive industry or with dealerships.
• Experience in account management, consulting, coaching, or business development.
• Knowledge of sales processes and performance indicators.
• Experience with a CRM or SaaS platform.
• Bilingual French and English.