Customer Order Fulfillment Representative

Customer Service Representative (Part-Time) Who We Are Join Fresh Prep, a dynamic leader revolutionizing the way Canadians experience food through the delivery of sustainable meal kits. As one of Canada's fastest-growing certified B Corporations, we are committed to helping people eat and live better.

We are proud to be recognized as a workplace where innovation equals impact. Our numerous accolades — including our nomination as one of British Columbia's Best Employers for 2025, our placement on the prestigious Globe and Mail list of Canada's fastest-growing companies, and our recognition as one of Deloitte's Best Managed Companies — demonstrate our commitment to excellence, both for customer experience and employee satisfaction. Our collaborative culture brings together food enthusiasts, sustainability advocates, and tech innovators who are redefining the future of food delivery. Who You Are *

Entrepreneurial

Spirit: You are comfortable taking ownership of a task from start to finish and demonstrate initiative to improve processes. You meet deadlines and take full responsibility for your deliverables. You are not afraid to ask for help when needed, but you are also comfortable working independently. *

Charismatic and

Dynamic: You can manage conflicting priorities without being destabilized or losing your friendly attitude. You enjoy talking to people and enjoy solving others' problems. * Excellent Bilingual

Communication

Skills: Your oral and written communication skills in English and French allow you to convey your messages easily and quickly, in a friendly yet professional manner. You have excellent typing skills. *

Adaptable: You thrive in a changing environment and are able to change direction easily.

What You Will Do --------------------- * Be the point of contact to address all customer needs, whether it's handling support requests or training customers on how to use our product. You are an expert on everything Fresh Prep. * Establish and maintain relationships with our customers via email, phone, SMS, and various social media platforms. * Master Aircall and Kustomer, our customer service applications. * Collaborate with other services to address specific concerns and/or obtain information to answer customer questions. * Follow up with customers as needed, particularly for recurring or ongoing issues. * Be the face of Fresh Prep for our occasional visitors; you will be stationed at the reception desk to perform your duties. * Manage the stock of our employee cafeteria, ensuring it is well-stocked and that stock is replenished regularly. * Occasionally interact face-to-face with customers who come to pick up their orders or drop off consigned items at our location.

What We Are Looking For This person serves as the first point of contact for customer inquiries via phone, email, SMS, social media, and even live chat. We are looking for someone with excellent typing skills, strong communication skills, the ability to switch between tasks, and a positive and friendly attitude, even in stressful situations.

The ideal candidate for this position will be the go-to person for internal and external customer inquiries, whether it's support requests or product training. They thrive in a dynamic environment and are able to think quickly and strategically, even under pressure. They contribute to providing a positive customer experience by assisting customers in real-time. They are able to reach out to the relevant services to obtain answers when needed, and demonstrate strategic decision-making by escalating issues to management when necessary. They also respect departmental processes and standard operating procedures with a high level of rigor. They have excellent relational skills without getting bogged down in insignificant details. * Fluent in both French and English, with excellent written and oral skills in both languages. * Experience in the customer service field (1 to 2 years preferred); previous experience in a call center is an asset. * Excellent data entry skills and high typing speed, with a focus on detail and a commitment to quality; a minimum typing speed of 50 words per minute with near 100% accuracy is required. * Proven ability to work in a dynamic and high-volume environment. * Proficient with technological tools, including Google Suite, and capable of quickly learning to use new software. * Positive and respectful attitude, with good relational skills. * Reliable and available to work on-site at our Ville-Saint-Laurent location according to a regular schedule.

What You Can Expect *

• Hourly
• Wage: $22.50 per hour *

Location: 4220 Griffith St, Saint-Laurent (Quebec) H4T 4L6 and remote work (hybrid mode – cafeteria) *

Hours: Saturday 11:00 AM to 7:00 PM,

Sunday 11:00 AM to 7:00 PM. Possibly Monday, Tuesday, and

Wednesday from 3:00 PM to 7:00 PM (Eastern Time). Some flexibility is also required regarding schedules, as they may vary depending on the company's needs. Wednesday hours will be in the office, but are subject to change. * A dynamic and inclusive work environment where your voice matters and your contributions have a real impact. * The opportunity to be part of a B-Corp certified company that makes a tangible difference in sustainable food systems. * Exclusive food benefits allowing you to discover our exceptional products.

• Studies show that men apply for jobs when they meet an average of 60% of the required criteria, while women and other marginalized groups tend to only apply when they meet all the criteria. If you believe you have the required skills but do not necessarily meet all the job description criteria, please do not hesitate to contact us. We would be happy to discuss your application and see if you could be a good fit for the role. * Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits any form of discrimination. We value diversity within our company and, at all levels, our goal is to be diverse, inclusive, and representative of the communities in which we operate. We strive to recruit, develop, and retain the best talent from a diverse pool of candidates and are convinced that diversity, equity, and inclusion within our team are essential to our success as a company. We are convinced that by applying for a position with us, you share this value!