IT Technician

Description of the Establishment

*Founded in 1928, Collège Brébeuf is a private, accredited educational institution. The College employs over 400 people and hosts approximately 1200 secondary students and nearly 1700 college students. Faithful to its rich humanist tradition, Brébeuf continues its mission of excellence by shaping tomorrow's leaders in an exceptional school environment at the foot of Mount Royal, in the heart of Montreal's university district. Since 2021, the College has been a carbon-neutral institution, an eco-responsible employer, and concerned about its quality of life. Our establishment is close to all services and easily accessible by public transportation, active transportation, and car.* *The Adjoined Department of Information Technology (DATI) is at the heart of the College's digital environment. Its team provides user support, manages technological infrastructures, ensures information security, and deploys digital solutions that support teaching and administrative activities.* *As an IT Technician, you will directly contribute to this mission by providing close technical support to students, teachers, and staff.*

Main Responsibilities

• Provide first-line technical support to users, remotely or in person, and track requests;
• Install, configure, maintain, and repair workstations, laptops, Chromebooks, and computer peripherals;
• Deploy, update, and ensure the proper functioning of software, operating systems, and technological equipment;
• Administer and support Microsoft 365, Google Workspace for Education, and the main technological tools used at the College;
• Participate in the management, deployment, and evolution of the computer park using centralized management tools, including Microsoft Configuration Manager (SCCM);
• Provide support for educational technologies, including computer labs, Google Classroom, Vivi, NetSupport School, and Blocksi;
• Manage the lending, returns, and inventory of computer and technological equipment;
• Collaborate on the Department of Information Technology's technological projects and the continuous improvement of services;
• Participate in the preparation of labs, exams, and events requiring IT support;
• Keep technical documentation up to date and ensure compliance with good practices in information security;
• Perform, if necessary, any other related tasks to support the Department of Information Technology's activities.**

Desired Profile and Skills

• Excellent customer service skills;
• Rigor and attention to detail;
• Ability to explain technical concepts;
• Team spirit and collaboration;
• Good sense of organization and priority management;
• Autonomy and initiative.**

Required Qualifications

• College diploma (DEC) in computer science or a relevant discipline, or any equivalent combination of education and experience;
• Two to three years of experience as an IT Technician;
• Proficiency in French, both spoken and written;
• Proficiency in Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint;
• Good knowledge of Windows 11 and Microsoft Configuration Manager (SCCM), or a comparable workstation management tool;
• Good knowledge of macOS, iOS, iPadOS, and Android environments.**

Assets

• Knowledge of Google Workspace for Education, including Google Classroom and mobile device management;
• Knowledge of the Octopus software;
• Knowledge of the Blocksi platform;
• Knowledge of NetSupport School;
• Knowledge of the Hector loan management software;
• Knowledge of the PaperCut solution;
• Knowledge of the Vivi wireless projection solution.**
• Working Conditions
• The College offers a comprehensive range of social benefits, including:
• Four (4) weeks of vacation after completing one year of service;
• Holiday between Christmas and New Year's Day (College closure);
• Complete collective insurance plan (life, health, dental, disability);
• Public sector retirement plan (RREGOP);
• Free access to a fitness room;
• Corporate discounts;
• 50% discount on tuition fees for your children who study at Brébeuf;
• Parking available at a reasonable cost...
• Employment Equality Program

Collège Brébeuf subscribes to the principles of employment equality for women, Indigenous peoples, visible minorities, ethnic minorities, and people with disabilities. We encourage members of these groups to apply. The College also encourages people of all sexual orientations and gender identities to apply.