Member and Client Experience Advisor

The work mode for this position is full-time on-site.

Several opportunities are currently available in the Chaudière-Appalaches region📍.

As a Member and Client Experience Advisor, you enhance the experience of members and clients by advising them on their banking transactions and promoting Desjardins products and services💚. You are also an ambassador for digital solutions, helping members use technological tools safely. Specifically, you will be tasked with:

• Accompanying members and clients in their operations and transactions, identifying opportunities to inform them about existing applications and technological tools, enabling them to be more autonomous in these activities
• Contributing to business development and maintaining business relationships through service delivery and activities
• Accompanying members and clients who have suffered fraud or irregularities and ensuring they are directed to designated partners

What we offer

• Competitive salary and annual bonus
• 4 flexible weeks of vacation starting in the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Group insurance plan including telemedicine services
• Reimbursement of health, wellness, and telework equipment expenses
• Benefits are applicable based on eligibility criteria

What you will bring to the table

• Regardless of your background or academic training, if you have always wanted to work in the financial sector, please submit your application. Our recruiters will contact you to identify the best opportunity matching your career aspirations. You will benefit from tailored training to access a career that meets your skills, ambitions, and education level⭐
• Knowledge of French is required

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves from their differences and uniqueness, and, most importantly, offering them a work environment where they will feel at home. For us, discrimination, in any form, is a zero-tolerance policy! We believe in the importance of our teams reflecting the diversity of our members, clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodation measures will be offered to those who request them at any stage of the recruitment process.

Job Family

Member and Client Services - Sales (GF)