Donor Care Representative

Job Title: Donor Care Representative

Vacancies: This posting concerns (1) new position

Location:

Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Montreal, QC | Quebec, QC (detailed office location information can be found on this page: https://cancer.ca/en/contact-us)

Work Model: Hybrid

Salary Scale: 2 (48,000 CAD per year) HELP US SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve quality of life, and lead the fight against cancer. With the support of people affected by cancer, volunteers, donors, and communities across the country, we raise funds to invest in transformative cancer research, we offer a compassionate support network to people affected by cancer, and we advocate for governments to create a healthier future for all. It takes a society to fight cancer, and the Canadian Cancer Society leads the way.

MAKE A REAL DIFFERENCE

The Canadian Cancer Society is looking for an enthusiastic and motivated Donor Care Representative. Your work will focus on donors and you will be a resource person for all supporters of the CCS. You will be responsible for all incoming donor calls in support of fundraising and retention programs. By joining our team, you will receive training and development opportunities to propel your career within the largest charity in Canada dedicated to the fight against cancer.

If you are a dynamic and passionate person offering exceptional customer service; this opportunity in the fundraising sector could be for you!

What You Will Do

• Provide impeccable customer service by phone and email.
• Answer incoming call questions regarding donation processing, encourage participation in CCS campaigns, and answer general account maintenance questions.
• Maximize fundraising for events by helping event participants set up their online profiles and use online fundraising tools.
• Meet or exceed monthly performance targets, including service level, revenue, and call quality.
• Ensure rigorous donation processing and update donor contact information and donation details using the internal CRM database.
• Demonstrate conviction for the mission of the Canadian Cancer Society.
• Perform other assigned tasks.

Health and Safety Responsibilities

• Work in compliance with the Occupational Health and Safety Act and its regulations.
• Review the health and safety policy and comply with it.

Work Conditions

• Work closely and interact with other teams, and be able to complete tasks independently.
• Work under tight deadlines.
• Handle confidential questions and data.
• Heavy use of computer and phone simultaneously.
• High concentration needed to ensure data entry accuracy.

Other

• Contribute to our culture of belonging, inclusion, diversity, and equity (BIDE) by ensuring all staff feel represented, valued, and heard in all aspects of their identity, including gender, age, religion, ethnic origin, nationality, race, and sexuality.
• Candidates must be flexible to work full-time on varied shifts between 8:00 AM and 7:00 PM (Eastern Time).
• Starting salary of 21.50 CAD with competitive benefits.

Qualifications

• Bilingualism (French/English) is required due to the organization's national activities and the need for effective communication between different regions.
• Post-secondary diploma in a related field, or equivalent combination of education and experience.
• Superior customer service, communication, and problem-solving skills. Confirmed ability to respond to telephone inquiries professionally and courteously.
• Strong interpersonal skills to work effectively in a diverse work environment and satisfy donors on the first call.
• Strong organizational skills and attention to detail to ensure donor and donation file accuracy.
• Practical experience with MS Office, Salesforce, Luminate Online, or other online fundraising software, an asset.
• Ability to work in a team and perform multiple tasks simultaneously in a fast-paced environment.
• Flexibility and adaptability to work in different shifts, including weekends and holidays, as needed.

What We Offer

The CCS offers significant opportunities to help transform the lives of Canadians affected by cancer. We are committed to creating an inclusive work environment that values the diversity of experiences and skills, and we encourage all qualified individuals to join us. Our inspiring culture is built on our core values and our commitment to making a tangible difference: COURAGE UNITY COMPASSION RIGOR.

We offer a competitive salary, excellent benefits, including paid parental leave, family sick leave, and health insurance, as well as a fulfilling work environment where your efforts have a significant daily impact.

POSSIBILITY TO BE YOURSELF

At the CCS, we celebrate individuality and the power of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone to act. We encourage applications from all qualified individuals, including those from underrepresented groups such as Indigenous, Black, and people of color, 2ESLGBTQI+, people with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

To Apply

Qualified candidates are invited to submit their resume, a cover letter, and their salary expectations by July 20, 2026.

We thank all candidates for their interest in joining our team. However, only those whose applications have been selected will be contacted for an interview.

Additional Information

The Canadian Cancer Society (CCS) subscribes to the principles of equity in employment and encourages all qualified candidates to apply. In accordance with the applicable provincial Accessibility Act, accommodations will be provided upon request throughout the recruitment process. We want the interview process to be an enjoyable experience for you!

Please note that, in accordance with the CCS's mandate to serve as a model and promote healthy lifestyles, employees are not permitted to smoke in CCS facilities, in the vicinity of those facilities, or as part of functions related to the CCS.

Privacy Disclosure

We collect your personal information through forms, by phone, or in person, to evaluate your application for the position(s) you have applied for, to communicate with you about your application, and to generate reports about it. If you are selected for a position with the Canadian Cancer Society, the information you have provided will be used for pre-employment checks and will be added to your employee file. We may share your personal information with third parties, including recruitment consultants, inside or outside your province or territory, or outside of Canada, and only for the purposes indicated above, or as required by law. We may contact you by mail, email, phone, or text message. You may exercise your