Agent at Your Service

Additional Information

Job Number26094560

Job CategoryRooms & Guest Services Operations

Location800 Place Leigh Capreol, Dorval, QC, Canada, H4Y 0A4

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

• Pay Range: 24.16$/h - 26.84$/h

Use the telephone system to answer customer phone calls. Handle wake-up calls, call filtering, and other phone-related requests. Inform customers about received messages (e.g., voicemail, mail, fax) when they are unavailable and transfer if necessary. Record and respond to all customer calls, questions, or requests and resolve their issues. Receive, record, and transmit messages accurately, thoroughly, and legibly. Enter all customer requests or issues using computer tools, contact the appropriate staff or service (e.g., bellhop, housekeeping), and follow up on requests or issues to ensure customer satisfaction. Inform customers about room features, hotel services, and offer suggestions for places to visit. Assist customers who wish to use the internet. Report accidents, injuries, and hazardous work conditions to the supervisor. Follow and apply all chain policies and procedures; ensure you wear a clean and complete work uniform; maintain a neat and professional appearance at all times on the job; respect confidentiality in the dissemination of company and/or hotel information and protect all company property. Welcome and receive customers according to chain standards, anticipate their needs and respond to them, assist disabled persons, and thank customers warmly. Use clear and polite language in all communication; answer the phone using appropriate language. Develop positive and constructive professional relationships with your peers; unite and help each other to achieve common goals. Comply with quality requirements and standards. Read and visually verify information in different formats; be accustomed to working standing up, sitting, and moving for long periods of time or throughout the shift. Move, lift, carry, pull, and place loads weighing a maximum of 4.5 kilograms independently. Perform all other tasks requested by supervisors and that correspond to the position.

RECOMMENDED QUALIFICATIONS

Education Level: High school diploma or equivalent.

Relevant Work Experience: None.

Supervisory Experience: None.

Licenses or Certifications: None.

*At Marriott International, we are committed to promoting equal employment opportunity, welcoming each person with dignity, and providing equal opportunity to all. We have created an environment where our employees' particularities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our employees. We strive to prevent discrimination based on protected criteria, including disability, veteran status, and any other aspect covered by applicable law.* *Notice to Applicants: Montreal Airport Marriott In-Terminal Hotel takes its responsibility under applicable provincial legislation seriously and will accommodate applicants who need adaptation. If you need accommodation in connection with this job posting or your online application, please contact us at 905-366-5227 or by email at CanadaApplicationAccommodation@marriott.com so that a member of our Human Resources team can address your request. Please note that this phone number and email address are only for people who need accommodation to apply for a job.*

Marriott Hotels strive to elevate the art of hospitality by innovating whenever possible while preserving the comfort that is familiar to us all around the world. As a Marriott Hotels employee, you will help us keep our promise of quality hospitality, always ("Wonderful Hospitality. Always"), by providing attentive, sincere, and innovative service that respects and develops this living heritage. With our name synonymous with hospitality worldwide, we welcome you with pride to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you will become part of the Marriott International portfolio of brands. Join a company that gives you the opportunity to give your best, find a sense of purpose in your professional life, be part of an exceptional international team, and become the best version of yourself.

JW Marriott is part of Marriott International's luxury portfolio and consists of over 100 beautiful hotels located in gateway cities and the most beautiful resort sites around the world. For JW, our employees come first. Because if you feel good, our guests will too. JW Marriott employees are confident, innovative, authentic, and intuitive people who pursue the legacy left by the founder of the company, J. Willard Marriott, to whom the brand is named. Our hotels offer a unique work experience, where you will be part of a community and live true camaraderie with a diverse group of colleagues. JW offers opportunities for training, development, and recognition, and most importantly, a place to nurture your passions in a luxurious environment that emphasizes holistic well-being. Treating our guests exceptionally is first and foremost taking care of our employees. This is what we call The JW Treatment™. By joining JW Marriott, you will become part of the Marriott International portfolio of brands. Join a company that gives you the opportunity to give your best, find a sense of purpose in your professional life, be part of an exceptional international team, and become the best version of yourself.