Concierge

Additional Information

Job Number26093255

Job CategoryRooms & Guest Services Operations

Location1201 Boulevard Rene-Levesque West, Montreal, QC, Canada, H3B 2L7

SchedulePart Time

Located Remotely?N

Position Type Non-Management

• Pay Range: 30,99$/h - 34,43$/h

Handle special requests or exceptional service demands from guests (e.g., transportation, reservations, dry cleaning) by taking appropriate actions or identifying suitable providers. Respond to special requests from guests with particular needs and follow up to ensure full guest satisfaction. Collect, summarize, and provide information to guests about the hotel and nearby services, including special events and activities offered. Record and respond to all guest calls, messages, questions, or requests and resolve their issues. Contact the relevant employee or service (e.g., bellman, housekeeping) to respond to guest calls and requests or resolve their issues. Review shift logs/daily journals and add all relevant information to the service log. Monitor the lounge-bar to ensure the availability of seating, service, safety, and guest well-being. Report accidents, injuries, and hazardous work conditions to the supervisor; follow safety training and certifications. Follow and apply all chain policies and procedures; ensure you wear a clean and complete work uniform; maintain a neat and professional appearance at all times on the job; respect confidentiality in the dissemination of company and/or hotel information and protect all company property. Welcome and receive guests according to chain standards, anticipate their needs and respond to them, assist disabled persons, and thank guests warmly. Use clear and polite language in all communication; prepare and correct written documents accurately and thoroughly and answer the phone using appropriate language. Develop positive and constructive professional relationships with your peers; unite and help each other to achieve common goals; listen and respond appropriately to other employees' problems. Comply with quality requirements and standards. Be accustomed to working standing, sitting, and moving for a long period of time or throughout the shift. Move, lift, carry, push, pull, and place loads weighing a maximum of 4.5 kilograms. Perform all other tasks requested by supervisors and that correspond to the position.

RECOMMENDED QUALIFICATIONS

Education Level: High school diploma or equivalent.

Relevant Work Experience: None.

Supervisory Experience: None.

Licenses or Certifications: None.

*At Marriott International, we are committed to promoting equal employment opportunity, welcoming each person with dignity, and providing equal opportunity to all. We have created an environment where our employees' differences are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our employees. We strive to prevent discrimination based on protected categories, including disability, veteran status, and any other aspect covered by applicable law.*

Candidate Notice: The Sheraton Montreal Hotel takes its responsibility under applicable provincial legislation seriously and will accommodate candidates who need adaptation. If you require accommodation in connection with this job posting or your online application, please contact us at 905-366-5227 or by email at CanadaApplicationAccommodation@marriott.com so that a member of our Human Resources team can assist you. Please note that this phone number and email address are only for individuals requiring accommodation to apply for a job.

When you join the Sheraton family, you become part of its international community. Since 1937, our properties have been places of meeting and exchange. Sheraton employees create a sense of belonging in more than 400 communities around the world. We welcome our guests and help them build connections by offering enriching experiences and attentive service. If you have a team spirit and want to provide your guests with an unforgettable experience, we invite you to start a new professional adventure within the Sheraton brand. Help us accomplish our mission: to be a place that brings people together. By joining the Sheraton team, you also become part of Marriott International's portfolio of properties. Choose a company that gives you the opportunity to give your best, give meaning to your professional life, be part of an incredible international team, and become the best version of yourself.