Bilingual Advisor Service Centre Representative (100% remote)

The successful candidate will be required to communicate directly with our clients and colleagues across Canada. Clients must be served in their preferred official language (French or English).

As part of Fidelity's dynamic work model, you will have a 100% remote work schedule.

Please note that this position is a contract with full-time hours ending on July 12, 2027.

Any applicant must have a valid work authorization in Canada.

At Fidelity, we have been helping Canadian investors take control of their financial futures for over 35 years. We offer individuals and institutions a range of reliable investment portfolios and services, and we are always looking for new ways to better serve our clients. As a private company, we are resolutely focused on innovation across all our areas of operation as we pursue our growth.

Working with us means being part of a diverse group of dedicated people who make a real difference in the lives of our clients and our communities every day. You will have many opportunities to grow and advance your career in an inclusive environment where you will feel valued and supported; an environment that fosters giving your best, both personally and professionally.

Bilingual Advisor Service Centre Representative

• All positions are subject to rotating shifts: Monday to Friday, 8 a.m. to 8 p.m. (Eastern Time) for the Advisor Service Centre teams.
• Who are we?

Driven by our values of trust and integrity that guide everything we do, our mission is to help Canadian investors build a better future and stay ahead. Fidelity Investments Canada Inc. is among the leaders in mutual fund management and FNB. We are proud of our exclusive and rigorous investment approach resulting from thorough research.

We offer a comprehensive range of products and services to investors through a vast network of independent brokers and investment advisors. Our primary goal is to support investment professionals in their efforts to help their clients plan for retirement and achieve other important personal goals that require targeted financial management.

Your Contribution

You will play an important role in helping investors achieve their retirement and other personal goals. Members of our team ensure that all requests from advisors and brokers are handled with the utmost care.

Advisor Service Centre Team

• You provide first-class customer service to investment advisors, their administrative support teams, and investors in our incoming call center.
• You will work directly with advisors to provide the support they need to inform their clients and plan their short- and long-term investment strategies.
• You will represent Fidelity by handling client information requests and facilitating the process by transferring the client to the appropriate internal associate, if necessary, in a timely manner.

What We Are Looking For

• College diploma (we encourage recent graduates to apply) or equivalent experience.
• Bilingualism in both oral and written (French and English) is required.
• You are passionate about helping investors build a better future.
• You have a passion for delivering an exceptional customer experience.
• You want to contribute to the company's growth by developing and nurturing lasting relationships.
• You are eager to learn and improve.
• You thrive in a company culture that fosters collaboration, diversity, and belonging.
• You are flexible and adaptable.
• You want to use your critical and analytical thinking to solve problems and exceed client expectations.
• You leverage new technologies.
• You are an excellent communicator both orally and in writing.
• You pay attention to detail.
• You appreciate feedback and can quickly implement observations and advice to progress professionally.
• Here are some of the ways we will help you feel valued and supported within our team:
• On your first day at Fidelity, you will receive the training, resources, and support you need to build your expertise, skills, and confidence to excel in your role. Training includes knowledge of mutual funds and FNB, as well as Fidelity's products, policies, and procedures so that you can respond to client inquiries about accounts, products, and service in general.
• Your manager will provide you with continuous support and feedback to help you improve both personally and professionally.
• We offer a recognized workplace. We offer you more than a job.
• Flexible work arrangements
• Competitive total compensation, including an employer-paid REER contribution with no obligation for you to match
• Full medical benefits from day one, including up to $6,000 per year for mental health and therapy services, and fully paid employer premiums
• 100% parental leave for 25 weeks
• Up to $650 for your home office equipment
• Generous leave policy, including two paid days annually for volunteering with a charity of your choice
• Diversity and inclusion programs, including an active network of resource groups for employees
• Vast opportunities for professional development, including access to over 11,000 training and development courses, tuition reimbursement, and rewards for obtaining a mandatory professional designation

We are committed to fostering a culture centered on compassion and individuality, and we are proud to have been named among the 100 Best Employers in Canada for the past five years.

*We use LinkedIn's AI-powered Recruiting Assistant to support some steps of our hiring process. Each hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to LinkedIn's HR Assistant, please keep in mind that its responses are not official and must be confirmed by Fidelity for accuracy and completeness. If you are selected for an interview, the recruiter who contacts you will be the best person to answer your questions.*

Competitive Compensation for Specialized Talent

This contract position offers a flexible hourly rate that reflects your expertise and the value you bring. The hourly rate ranges from $27.40 to $33.80, depending on your experience and skills.

We offer a competitive salary that values your expertise and the flexibility required for this position.

We are proud to offer a compensation package that meets provincial transparency salary requirements.

This position is currently vacant. It is an opportunity where your talent will be put to use.

Fidelity Canada is committed to employment equity

Fidelity Canada is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without distinction based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin or ethnic origin, age, disability, family status, veteran status, Indigenous or Aboriginal status, or any other status protected by law.

Employment Accommodation Measures

Fidelity Canada accepts and encourages job applications from people with disabilities. Accommodations are offered on request to candidates participating in the selection process. If you require an accommodation, please email FidelityCanadaStaffing@fidelity.ca.