Operations, General Services and Housekeeping Supervisor

Join the iconic Casino de Montréal! Located on Notre-Dame Island, this architectural landmark offers a wide selection of games, three restaurants, five bars, a dance floor, and a cabaret featuring renowned artists. If you enjoy working in the heart of the action, this is the place for you.

Employee Status

Regular / Permanent

Schedule

Full-time

Work Period

Day

Hours per Week 40

The Position

Reporting to the Director of General Services, Housekeeping, and Administration, you will plan, organize, direct, and control all activities of the general services, housekeeping, and auxiliary services (sewing and uniform service) for Loto-Québec's casinos and gaming rooms. You will:

• Control the inventory of goods held for all casino services at the warehouse and stores (food and administration), sewing workshop, uniform room, and stationery and goods management for Loto-Québec and its subsidiaries;
• Manage and analyze storage spaces (multi-site) and coordinate the execution of storage, handling, and delivery requests;
• Ensure the proper functioning and safe use of vehicles and equipment, and compliance with regulations for heavy vehicle users;
• Plan, organize, and direct the activities of indoor and outdoor parking sanitation services;
• Ensure proper management of perishable and non-perishable goods for the food and beverage offerings;
• Monitor hygiene and sanitation standards in stores, freezers, and refrigerators;
• Make purchases of goods and equipment for the warehouse, stores (administration and food), uniforms, housekeeping, and parking;
• Control the execution of work and services by contractors, particularly outsourced housekeeping services, in collaboration with site managers, using tracking tools and performance indicators;
• Conduct site visits to ensure compliance of outsourced services with contractual requirements;
• Manage contracts with contractors effectively;
• Manage storage facilities;
• Ensure and validate compliance with and implementation of rules governing the Simdut and SST standards;
• Manage workplace relations according to collective agreements and corporate guidelines;
• Participate in achieving sector objectives through effective management of financial, material, and operational resources.
• And many other challenges not listed here, as our Company is a great playground!

Essential Requirements

• College diploma (DEC) in administration or another relevant field
• Minimum of 5 years of relevant experience, with at least 3 years in personnel management, in a large establishment
• Supervision of a work team in a unionized environment (an asset)
• Due to serving a tourist clientele, good English language skills are required for this position

Other Requirements

• Good knowledge of computer tools Word and Excel (Quasimodo and Safir an asset)
• Good knowledge of collective agreements
• Customer passion
• Teamwork
• Intrapreneurship
• Emotional intelligence
• Impactful communication
• Engaging coaching
• Strategic thinking
• Working Conditions

In addition to working in an entertaining, enriching, and dynamic environment, you will benefit from a wide range of competitive advantages:

• Comprehensive social benefits program
• Full cafeteria service (taxable benefit)
• Provided and cleaned uniforms
• Free parking and shuttle service available as needed
• Employee assistance program and access to a telemedicine platform
• Free gym on-site
• Break rooms with computers, reading room, and terrace
• Discounts in restaurants and for shows at the Casino
• Compensation:

Note that the start date is scheduled for September, and no follow-up will be conducted before the posting ends.

Committed to having a diverse and representative workforce that reflects the society of Quebec, Loto-Québec subscribes to an employment equity program and invites women, Indigenous people, people with disabilities, and visible and ethnic minorities to apply.

About loto-québec

Loto-Québec was created in 1969 to oversee games of chance and money. For over 50 years, we have been making dreams come true for Quebecers and Quebecers through our lottery offerings, casino games, online games, bingo, and Kinzo. Loto-Québec is a vibrant culture, unique work environments, and most importantly, over 5,000 people working together to offer responsible, innovative, and colorful entertainment.

Request Number 09108

Posting End Date 12-08-2026

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