Employee Services Administrator

Contribute to making Loto-Québécois and Loto-Québécoises have an exceptional experience - from hiring to retirement! Join our team of talent and culture, made up of generalists and specialists from diverse backgrounds who come together with a common goal: to illuminate every professional journey. Help us create an enriching environment where it's great to evolve and excel.

Employee Status

Regular / Permanent

Schedule

Full-time

Work Period

Day

Hours per Week 35

The Position

Within the Employee Services Center, you will respond to the various questions and needs of the staff, covering a wide range of areas related to the Vice-Presidency of Talents and Culture. By managing personnel movements and adhering to the specifics of a large-scale environment, you will actively contribute to a complex and diverse organization governed by several collective agreements. With your diligence, versatility, and integrity, you will ensure the quality of processes and shared information. This strategic position is part of our renewed vision for the Employee Services Center, focused on excellence, collaboration, and strategic support.

You will need to:

• Provide first-line support to employees through various communication channels (ServiceNow portal, phone, email, chat, etc.);
• Answer questions about internal policies, administrative procedures, working conditions, regulations, and online tools;
• Provide information and instructions on a variety of topics (payroll, time management, absences, holidays, HR procedures, etc.), or redirect requests to the appropriate people;
• Document and follow up on requests in the ServiceNow ticketing system;
• Identify recurring issues and propose solutions to improve service efficiency and the employee experience;
• Participate in projects aimed at improving services offered to employees;
• Manage personnel movements (hiring, job changes, promotions, assignments, and transfers) while adhering to internal processes and requirements;
• Ensure the updating of employee files and their compliance with current procedures;
• Support the organization of hiring and internal mobility processes, in collaboration with relevant stakeholders;
• Contribute to the development and implementation of administrative procedures, while respecting the confidentiality of information;
• Take on many other challenges not listed here, as our Company is a great playground!

Essential Requirements

• College diploma in administrative techniques or a related field

Other Requirements

• Excellent French language skills (both spoken and written)
• Knowledge of laws and regulations related to payroll
• Relevant work experience in the administration of collective agreements
• Advanced knowledge of Excel software
• Knowledge of an integrated HR system
• Knowledge of ServiceNow (an asset)
• Ability to work closely with a team
• Analytical skills, good judgment, and recognized problem-solving abilities
• Sense of organization and adherence to deadlines
• Diligence, attention to detail, and meticulousness
• Excellent customer service skills
• Innovative spirit and ability to drive change
• Discretion and sense of confidentiality
• Compensation
• Type
• Hourly
• Salary
• $29.14 to $38.68

Working Conditions

• A wide range of social benefits apply to this position
• Access to a virtual telemedicine platform
• A hybrid work model will apply to this position
• Initiatives promoting health and well-being, access to a gym, and even a beautiful rooftop terrace for lunching in the sun
• A multitude of discounts offered at award-winning restaurants, reputable hotels, and various shops (plenty to keep your weekends busy for a long time)
• It's up to you, team up with Manon Boucher!

In accordance with the Company's security policy, obtaining this position is conditional upon security checks performed by the employer. Received applications will be processed according to the priority order established in the Company's policies or regulations. Please note that we will only communicate with candidates selected for an interview.

Committed to having a diverse and representative workforce that reflects the society of Quebec, Loto-Québec and its subsidiaries subscribe to an employment equity program and invite women, Indigenous people, people with disabilities, and visible and ethnic minorities to apply.

About loto-québec

Loto-Québec was created in 1969 to oversee gambling and money games. For over 50 years, we have been making dreams come true for Quebecers and Quebecers thanks to our lottery offerings, casino games, online games, bingo, and Kinzo. Loto-Québec is a vibrant culture, unique work environments, and most importantly, over 5,000 people working together to offer responsible, innovative, and colorful entertainment.

Request Number 09192

Closing Date 14-08-2026

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