Housekeeping Supervisor

THE OPPORTUNITY: HOUSEKEEPING SUPERVISOR REPORTS TO: GENERAL MANAGER THE COMPANY:

Passion is the engine of performance. InnVest succeeds because our people love what we do. Our entire team shares a deeply rooted passion for the hospitality and travel world that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. An agile team where everyone has a voice at the table and an opportunity to pursue their passions. Our skills are as diverse as our portfolio, but we all share one common goal: the belief that partnerships yield the best results, an entrepreneurial approach to decision-making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With 81 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is Canada's largest independent hotel owner. Additionally, our management team oversees the daily operations of nearly 70 hotels, making InnVest also Canada's largest independent hotel operator. InnVest's portfolio is geographically diverse, with hotels ranging from Vancouver to Corner Brook, New Zealand, to Roadside inns and luxury urban properties.

At InnVest, our mission is simple: to deliver exceptional guest experiences and superior returns on quality hotel investments. A career at InnVest offers unparalleled opportunities and invaluable exposure to Canada's largest independent hotel portfolio.

THE ROLE:

The Housekeeping Supervisor is responsible for assisting in managing housekeeping operations, which includes guest rooms, public spaces, and back-of-house areas to achieve and maintain the hotel's high standard of cleanliness.

ACTIVITIES:

The tasks and responsibilities of the Housekeeping Supervisor include, but are not limited to, the following:

• Create 100% customer satisfaction by offering genuine hospitality and exceeding customer expectations
• Ensure that cleanliness, maintenance, and presentation standards are managed according to brand standards in all housekeeping areas, including all guest rooms, public spaces, offices, laundry, lockers, and storage areas front and back of house
• Assist in hiring, training, and professional development of all housekeeping staff; assist in evaluating performance and communicating performance standards to staff
• Inspect the level of cleanliness in guest rooms, storage areas, laundry rooms, restrooms, and public areas, ensuring that feedback is provided constructively and appropriately, with an emphasis on positive reinforcement
• Assist in staff scheduling according to standards and expected occupancy; assign daily work tasks to staff
• Assist in ordering and receiving linens and cleaning supplies to maintain appropriate inventory levels necessary for the efficient operation of the department; assist in monthly inventory of linens and supplies
• Ensure the completion of the maid's report and communicate clean and available rooms to the front desk
• Document and communicate maintenance requests to the maintenance department to ensure that hotel service quality standards are met
• Respond promptly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
• Follow company policies and procedures and be able to communicate them effectively to subordinates
• Provide training on safety, security, department procedures, and service guidelines
• Ensure that the hotel is in compliance with all federal, provincial, and local laws, including health and safety, LEVD, and human rights
• Other tasks assigned by management
• THE SKILLS WE ARE LOOKING FOR:
• Previous experience as a housekeeping supervisor
• Computer proficiency
• Team member with a positive attitude and proven track record of results
• Superior skills in time management, organization, problem-solving, and communication
• Strong leadership, supervision, and decision-making skills
• Strong commitment to quality and guest service

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process. We appreciate all applications, but only candidates selected for an interview will be contacted.

Employment Type: Full-time

Benefits

• Employee Assistance Program
• Medical Insurance after probation period
• Hours:
• 8 Hours
• 40 Hours per week
• Ability to commute or relocate:

Brossard, QC J4Y 1S1: Able to commute without issue or plan to relocate prior to starting (Mandatory)

Language: English (Desired)

Location: On-site