Server, Part-Time

Company Description

Do you want to develop your knowledge and skills? Join our hotel group and exceed your expectations and those of our customers. We will encourage you to innovate to improve our customers' experience, while perfecting your craft. By helping us reinvent luxury hospitality, you will achieve your own excellence.

Our Offer

• Hourly wage of $22.73;
• Cafeteria offering a meal per day;
• Uniform provided and laundered;
• The opportunity to develop your talents and flourish within your establishment and across the world.
• Schedule: Part-Time (24 hours). The employee must be available to work on Saturdays, Sundays, one weekday, and holidays, day and night.
• By becoming a Heartist®, you will benefit from the ALL Heartists® program, which will give you access to numerous advantages and memorable experiences throughout the year, thanks to preferential rates in our hotels and with our partners (travel, gastronomy, well-being, shopping, etc.).

Reporting to the Director of Food and Beverage, the essential responsibilities and functions of the position include, without limitation:

• Welcome and satisfy guests, embodying the spirit of the Sofitel brand;
• Know the menu items, wine list, and cocktail menu, as well as their preparation methods, compositions, and allergens;
• Advise guests, take food and beverage orders, and provide complete service, maximizing additional sales opportunities;
• Enter orders for food and beverages into the point-of-sale system, deliver orders to tables, and restock tables throughout the meal;
• Clear dishes when guests have finished their meals and beverages. Reset tables when guests have left;
• Develop a professional and warm relationship with guests;
• Be attentive to guests' needs and satisfaction, anticipating requests and ensuring an exceptional experience;
• Receive guests' comments and complaints and report them to your supervisor for proper follow-up;
• Present bills to guests, collect payments, and close the bill in the system immediately;
• Perform cashier closing and ensure its accuracy;
• Inform guests and answer their questions regarding the restaurant and hotel services;
• Perform daily and weekly tasks assigned to the restaurant team;
• Adhere to Sofitel's luxury service standards;
• Perform any other tasks necessary for the smooth operation of the restaurant service.

Qualifications

• Restaurant service training, or related experience;
• Minimum of one (1) year of experience in restaurant service, in a high-end environment;
• Excellent culinary knowledge (classic and contemporary);
• Excellent knowledge of oenology, spirits, and beers;
• Ability to maintain a high level of professionalism and exceptional customer service;
• Present a distinguished, warm, and authentic attitude;
• Ability to react quickly under pressure;
• Strong sense of autonomy, organization, and resourcefulness;
• Attention to detail;
• Good team spirit and ease of establishing contact with customers;
• Proficiency in French and English, both spoken and written, to easily understand and communicate with an international clientele, regularly.
• Additional Information

As part of our Diversity & Inclusion Engagement policy, our ambition is to attract, recruit, and promote the diversity of talents. The use of the masculine for people does not have any other purpose than to lighten the text and has no discriminatory intent.