Audiovisual Technician Montreal

Job Title

Audiovisual Technician Montreal

Vacancy No VN9788

Company Name

Work Location

Montreal, QC

Pay Range

To be discussed during the recruitment process

Pipeline Posting

Yes

Job Details

Discover Compugen

Compugen is Canada's largest private technology ally. We believe that to innovate our industries, transform our businesses, connect our communities, and bring about real change, we must think bigger, expand our reach, and act with more boldness. With our expertise, curiosity, and collaborative approach, we help organizations create and deliver thoughtful and memorable digital experiences. For us, that's what it means to leverage technology while staying human-centered.

Helping organizations imagine and realize new possibilities isn't just a slogan for us—it's what guides our everyday work. We fundamentally believe that technology is the conduit, but people are the connection points that make the magic happen!

Our Culture

Our culture prioritizes human well-being and invests in your potential. We are not only dedicated to our business objectives but also to your professional goals.

If you have an insatiable curiosity, a desire to make a difference, and a fundamentally collaborative spirit, you're in the right place.

Role Overview

The selected resource supports phone calls, emails, forms, and other inputs for the opening and documentation of incidents and service requests. They resolve incidents following established procedures and handle service requests. They must also direct incidents and service requests that cannot be handled by these teams to the relevant teams based on the nature of the request and its complexity.

Key Responsibilities

• Open, close, and track tickets via the ticketing tool;
• Understand the user's needs and guide them in their request;
• Understand how the Ministry's video conferencing system is structured at the component level;
• Consult the codec management console (TMS) or Microsoft's console (CQD) to diagnose a problem associated with video conferencing or the video conferencing system;
• Effectively guide the user in resolving the (issues) by assigning tasks to nearby IT technicians or audiovisual technicians.

Skills and Qualifications

• Possess a college diploma (AEC) in computer science or equivalent.
• Possess one (1) year of experience in audiovisual environment support and video conferencing.
• Possess one (1) year of experience in customer service or a related field.
• Possess one (1) year of experience in environments such as Cisco, video conferencing (codecs) platform MXP C, EX, SX, DX.
• Possess one (1) year of experience with products such as Crestron, AMX, Extron, Symetrix, Bi-Amp, QSC Q-SYS, Peavey NION, Cisco, MS Teams, Clock Audio, or SVSI.

Equity Statement

At Compugen, we are committed to diversity, equity, and inclusion. We actively recruit from all groups, including women, Indigenous peoples, people with disabilities, and visible minorities. We recognize the importance of removing barriers to participation and offering accommodation measures upon request to all candidates throughout the recruitment process. If you require accommodation, our HR team representative will work with you to meet your needs confidentially and respectfully. We believe that everyone deserves a seat at the table—and we take deliberate measures to make that a reality.

#LI-RT1

• #ITR