Business Analyst – ERP, Peripheral Applications & E-commerce

Company Description

With over 115 years of experience, EMCO Corporation is one of the leading national distributors and wholesalers of plumbing, heating, ventilation, air conditioning (HVAC), water supply, and industrial products for the construction industry. We provide cutting-edge technology products that support residential, commercial, and infrastructure projects across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our clients and communities where we live and work. Our talented and passionate employees are the key to our success. We empower them to act as business owners and make a difference by fostering innovation and delivering exceptional customer service.

We offer a dynamic, stimulating, and pleasant work environment. We work as a team, share common values, and support each other's personal and professional development. As a member of our team, you will have the opportunity to continuously develop your skills through ongoing training, innovate, and try new ideas while collaborating with passionate colleagues from diverse backgrounds and experiences. We form a team of enthusiastic people dedicated to meeting and exceeding our clients' needs.

We are looking for a dynamic and results-oriented Business Analyst to join our IT team. The ideal candidate will have solid experience in supporting ERP systems, peripheral applications (Edge Applications), and implementing and optimizing E-commerce solutions. This key role also involves supporting initiatives across our various branches in several regions.

Must be legally authorized to work in Canada.

Main Responsibilities

• Act as a bridge between business teams and technical teams to ensure optimal understanding and implementation of needs
• Support existing ERP systems, including updates, configurations, and incident resolution
• Manage and support peripheral applications connected to the ERP
• Drive E-commerce initiatives: needs analysis, priority definition, deliverable tracking, and post-implementation support
• Participate in the implementation of new solutions across different subsidiaries/branches, including user training
• Document processes, functional requirements, and test plans
• Answer questions from internal teammates and external clients about digital sales applications
• Become an expert in digital sales applications to support all initiatives
• Collaborate with internal and external developers to evaluate bug fixes and deploy new features
• Track projects and incidents with systems until resolution using a ticket tracking system

Qualifications

• At least two (2) years of experience in a customer service/support role
• University or college diploma in a related field, preferably
• Background in online commerce or marketing will be an asset
• Excellent analytical, communication, and priority management skills
• Bilingualism (French/English) required, both spoken and written
• Additional Information
• Salary Range: $35-45/hr

EMCO is committed to equal employment opportunity and has pledged to maintain a workplace free of discrimination, harassment, and barriers, where all employees can give their best. EMCO has committed to diversity, equity, and inclusion in its workplaces. All hiring decisions are based on business needs, job requirements, and professional qualifications, regardless of race, color, beliefs, origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family, or parental status, or any other legally protected characteristic. We welcome applications from all minority groups, women, Indigenous peoples, people with disabilities, sexual minorities, neurodiversity, and all other individuals who can promote the diversification of ideas.

EMCO uses third-party artificial intelligence to evaluate resumes to facilitate the review of candidates.