Receptionist/Secretary - Quebec

Synase Clinic

Equilibre is the largest network of Orthotists and Inhalation Therapists in Quebec, with 46 branches and service points. Our mission: to move the world. We are motivated by the desire to help and make a difference in the lives of our patients.

Equilibre is a human company that invests in work-life balance and where you will find managers who are attentive and available. Our teams appreciate the dynamic work environment and the trust they are given.

Your Challenges

Our receptionists and secretaries are at the forefront in the business relationship with our clients. You will be responsible for warmly welcoming and serving patients who consult our healthcare professionals.

More specifically, your role will be to:

• Act as the first point of contact with customers, reflecting a professional, pleasant, and appreciated corporate image;
• Welcome, according to the company's established standards, anyone presenting themselves at the clinic;
• Answer customer information requests in person and by phone;
• Offer and advise customers about the products sold by the clinic, including the shoe department;
• Maintain a good relationship with the customer base;
• Schedule customer appointments;
• Confirm customer appointments;
• Follow up with customers who have already received their orthoses;
• Assist the clinician in some of his tasks;
• Verify reimbursements requested by customers from various organizations (CNESST, private insurance, SAAQ, etc.);
• Enter data and billing;
• Manage inventory, shipping, and receiving of materials;
• Follow up on accounts payable for delivery vouchers;
• Maintain a follow-up with the payers;

Our Commitment

• Full-time schedule from Monday to Friday (only one evening shift ending at 8 PM)
• Group health insurance after 3 months, paid 50% by the employer (medications, dental care, professional care, long-term disability, life insurance)
• Employer contribution to a collective REER
• Interesting variable remuneration (base + commission)
• Permanent position
• Coffee is provided every day
• Branch of the day in a modern environment
• Virtually connected with all colleagues from other branches, allowing for support at all times
• Possibility of advancement
• Employee discounts
• A bank of hours system | Who doesn't appreciate more vacation?
• And much more!

Desired Profile

• High school diploma (essential)
• Excellent spoken and written French
• One to two years of customer service experience
• Familiarity with computer tools
• Desire to provide customer service beyond expectations
• Ability to work in a team in a dynamic environment

If you share the same desire to help and want to work in a dynamic and human company where trust prevails, we are looking forward to your application.

Send your application to emploi@equilibre.net

Employment Type: Full-time, Permanent

Benefits

• Dental Insurance
• Supplementary Health Insurance
• Life Insurance
• Paid Vacation
• On-site Parking
• Preselection Questions:
• What are your salary expectations (hourly rate)?
• Location: On-site