After Sales Service Coordinator

Location

Montreal

Address 5555 Airport Road, Longueuil, Quebec, J3Y 8Y9

Employment Type

Full time

Location Type

On-site

Department

After-sales and Service

Company Overview XNRGY Climate Solutions is a North American leader in sustainable design and advanced manufacturing of custom air handling and liquid cooling systems. With decades of experience in HVAC engineering and manufacturing, XNRGY has the expertise needed to deliver innovative, energy-efficient solutions tailored to the specific needs of a wide range of industries, including hyperscale and modular data centers, healthcare facilities, pharmaceutical laboratories, semiconductor clean rooms, electric vehicle battery manufacturers, and life sciences facilities.

Opportunity

The successful candidate will join a rapidly growing team within a company transforming one of the most significant emerging markets of the last 50 years: the advanced infrastructure powering the global expansion of artificial intelligence. You will play a key role in deploying the new service operating model while interacting daily with our customers, external partners, and national field service technician team.

Position Overview

The Service Coordinator supports the execution of startup, commissioning, work resumption, and service activities for assigned customer accounts in the critical data center sector. Reporting directly to the project manager or team lead, this person manages the service request reception process, coordinates interfunctional interventions, prepares deployment documentation, and supports technician deployment in collaboration with the workforce management team. Success in this role relies on excellent organizational skills, effective priority management, and strong communication to ensure alignment with commissioning schedules.

Key Responsibilities

Service Request Reception and Prioritization

• Manage the reception of service requests; classify and track customer requests (technical support, warranty, parts, and documentation).
• Establish priorities with the project manager or team lead based on commissioning schedule and customer impact.
• Maintain an accurate log with clear statuses and schedules; escalate risks as required.

Startup and Commissioning Support

• Coordinate responses with engineering, manufacturing, supply, logistics, and quality, health, safety, and environment (QHSE) teams.
• Prepare deployment packages (documentation sets, checklists, and technical files).
• Support the project manager or team lead in tracking schedules, validating readiness status, and escalating issues.

Work Resumption and Incomplete Unit Coordination

• Track work completion list items, expected parts receipt dates, resumption instructions, and their closure.
• Perform interfunctional follow-ups to reduce processing delays and pending file accumulation.
• Workforce Coordination (in collaboration with workforce management)
• Submit staffing requests with detailed scope of work, schedules, and site requirements.
• Provide travel and logistics information to the workforce management team for technician deployment.
• Confirm preparation requirements: documentation, site access, safety requirements, tools, and parts.
• Contribute to resource needs visibility without being responsible for resource allocation.

Communication and Reporting

• Prepare structured updates for the project manager, team lead, and internal stakeholders.
• Facilitate coordination meetings, document action items, and ensure follow-ups.
• Maintain dashboards for commissioning preparation, service request performance, and work resumption progress.

12-Month Goals

• Integrate the service request reception process into commissioning workflows.
• Improve schedule adherence through better documentation, parts, and field preparation coordination.
• Reduce work resumption delays and pending file accumulation.
• Stabilize reporting tools and key indicator visibility.
• Support the rapid growth of service operations.

Key Performance Indicators (KPIs)

• Startup and commissioning schedule adherence.
• Service request processing time and response speed.

Experience

• 1 to 3 years of experience in service or project coordination within a manufacturing, HVAC, or complex industrial environment.
• Solid experience with ERP, CRM, and service management platforms.
• Demonstrated ability to coordinate activities between engineering, operations, and field teams.
• Availability to travel to job sites as required.
• Knowledge of French or Spanish is an asset.

Skills

• Execution and Organization: Excellent ability to track and manage priorities.
• Communication: Clear, respectful, and assertive communication.
• Customer Orientation: Ability to balance customer expectations with operational realities.
• Adaptability: Thrives in a dynamic and evolving environment.
• Continuous Improvement: Ability to identify issues and contribute to scalable and sustainable solutions.

Why Choose XNRGY?

• Competitive salary
• 100% employer-paid medical and dental insurance
• Employee assistance program
• Telemedicine
• Dynamic and change-oriented team
• Modern office on Montreal's South Shore
• Rapidly growing, dynamic environment where entrepreneurial spirit is recognized
• Inclusive environment that fosters diversity
• Career advancement and internal promotion opportunities
• Free parking and electric vehicle charging stations

Are you ready to join our motivated team? Join a company that values courage, community, climate, customer, and consistency. Be part of creating our footprint and join a winning team.

XNRGY Climate Systems ULC is a company headquartered in St-Hubert and operating in North America. Proficiency in French is required and essential for all employees based in ... Proficiency in English is important as it enables collaboration with group employees based in the United States or elsewhere in the world.