IT Foundations Practice Lead

As a Practice Lead, you support the Chief Information Technology Foundations and Shared Enterprise Services on a daily basis in fulfilling their mandate. You play a key role in driving operational activities, tracking performance indicators, managing risks, and producing strategic dashboards to enable informed decision-making. Your ability to understand complex environments, analyze data, and transform information into concrete recommendations allows you to act as a strategic partner to the leadership and managers. In a context where there are many stakeholders and abundant information, you know how to synthesize information, highlight key issues, and provide relevant management indicators to support decision-making. You collaborate with a diversity of stakeholders and exercise positive influence to ensure business objectives and operational commitments are met. You act as a specialist advisor and expert in your field. You advise managers on operational issues, governance, and performance tracking mechanisms. You serve as a facilitator and influencer leader with various stakeholders. More specifically, you will be tasked with:

• Supporting the Chief Information Technology Foundations and Shared Enterprise Services in planning, tracking, and achieving their operational and strategic priorities.
• Developing and maintaining management dashboards and indicators.
• Producing and analyzing operational and financial data to support decision-making.
• Tracking performance metrics and recommending improvement opportunities.
• Acting as the primary contact for risk management, vulnerability, and business continuity matters.
• Coordinating and tracking issues related to technological vulnerabilities and security patches.
• Tracking deviations and ensuring compliance with governance requirements.
• Updating business impact analyses (BIA) and business continuity plans (BCP) in collaboration with relevant partners.
• Acting as an influencer leader with internal and external partners to ensure operational objectives and timelines are met.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Group insurance plan including telemedicine services
• Reimbursement for health, wellness, and telework equipment expenses
• Benefits are subject to eligibility criteria.

What you bring

• Bachelor's degree in an appropriate discipline
• Minimum of eight years of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• Experience with ITIL processes and best practices
• French language proficiency required
• Advanced Excel proficiency
• Proficiency in Power BI and management dashboard design
• Proficiency in Microsoft Office suite
• Knowledge of information technology security concepts and practices
• Knowledge of risk management principles and practices

Appreciate differences, Learn with agility, Be client-oriented, Be action-oriented, Show strategic thinking, Make quality decisions, Have organizational skills

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Union (if applicable)

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all people, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, offering them a workplace where they will feel at home. For us, discrimination in any form is a zero-tolerance policy! We believe that our teams should reflect the diversity of our members, our clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be provided to those who request them at any stage of the recruitment process.

Job Family

Management Support and Expertise Support (GF)

Closing Date 2026-08-4