Case Manager, Advanced Markets

locations CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Waterloo, Canadian Division headquarters (500 King)

Toronto, Global headquarters (200 Bloor)

Halifax, Branch (2727 Joseph Howe Dr) time type

Full-time posted on

Posted 2 day(s) ago time left to apply

Deadline: August 10, 2026 (18 days left to apply) job requisition id JR26070962

The Manuvie Individual Life Insurance Unit is an important provider of placement and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer innovative solutions in wealth management and financial protection, including separate accounts, mutual funds, annuities, guaranteed interest accounts, individual life insurance products, and one of the most comprehensive living benefit product portfolios in the industry, which includes serious illness insurance, long-term care insurance, and disability insurance.

The Manuvie Individual Life Insurance office currently has a Case Manager, Advanced Markets position available. The incumbent of this position will primarily assist our large groups, national accounts, and independent advisors proactively. They will also serve as an intermediary with internal services to ensure the efficient processing of new life insurance product applications.

Job Responsibilities

• Establish individual relationships with the general managers assigned to them, serving as a constant point of contact throughout the policy duration;
• Proactively monitor all pending cases to ensure service standards are met;
• Anticipate clients' needs and make outgoing calls, send emails, or provide notifications to keep them informed of important details;
• Take responsibility for assigned cases, identify urgent issues, and assist in resolving problems that may hinder the timely processing of cases.

Required Skills

• Excellent customer service skills, ability to communicate effectively and professionally with all levels of management;
• Excellent verbal and written communication skills;
• Strong team spirit and interpersonal skills;
• Flexibility and ability to manage continuous change;
• Ability to influence, convince, lead, and persuade others;
• Ability to identify situations warranting exceptions and report them to management to provide superior customer service;
• Ability to identify and define problems and contribute to their resolution;
• Exceptional organizational skills;
• Attention to detail.

Desired Skills

• Knowledge of individual life insurance products and terminology, an asset;
• Bilingualism is an asset (French and English). The selected candidate will need to communicate in both English and French to serve clients from various provinces outside Quebec.

Career with Us

• You will have access to learning and development opportunities;
• You can count on our recognition and support in a flexible environment where well-being and inclusion are more than just words;
• You will contribute to shaping the future according to your aspirations, within our global team.
• HYBRID

The advertised position corresponds to an existing vacancy.

About Manuvie and John Hancock

Manuvie Financial Corporation is a global leader in financial services that helps people make better decisions and live better. To learn more about us, visit www.manuvie.com.

Manuvie is an equal opportunity employer

At Manulife/John Hancock, we value our diversity. We strive to attract, develop, and retain a workforce that is as diverse as our clients, and to foster an inclusive work environment that leverages the diversity of our employees and the strengths of each individual. We are committed to providing fair recruitment, retention, promotion, and compensation, and we administer all our practices and programs without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs or convictions, gender (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other legally protected status.

We have made it a priority to eliminate barriers to equal employment opportunity. Therefore, a Human Resources representative will collaborate with candidates who request reasonable accommodation during the recruitment process. All information provided during the reasonable accommodation request process will be stored and used in accordance with Manuvie's applicable laws and policies. To request reasonable accommodation in the context of recruitment, please write to hr@manulife.com.

Salary Reference Region CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Work Arrangement

Hybrid

Salary Range Should Be Between $59,700.00 CAD - $99,500.00 CAD

Employees also have the opportunity to participate in incentive programs and receive performance-based compensation for both the company and individuals. The actual salary will vary based on local market conditions, geographic region, and job-specific factors such as knowledge, skills, qualifications, experience, and training. If you are applying for this position outside your primary location, please contact hr@manulife.com to determine the applicable salary range for your region.

Manuvie offers eligible employees a wide range of customizable benefits, including medical, dental, mental health, vision, short-term and long-term disability, life insurance, and DLA insurance, adoption, surrogate maternity, and non-emergency medical benefits, as well as employee assistance and family support programs. We also offer eligible employees various retirement savings plans (including pension plans and an international share ownership program with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, annual leave, personal days, and sick leave, and we offer the full range of leaves authorized by law. If you are applying for this position in the United States, please write to hr@manulife.com for more information on United States-specific paid time off provisions.